Kacey Walker
Project Manager
Surprise,AZ
Summary
Dynamic Project Manager with a proven track record at MISG, adept at driving project success through strategic scheduling and effective team collaboration. Renowned for building strong client relationships and enhancing stakeholder trust, I excel in budget control and data analysis, ensuring projects align with organizational goals and deliver impactful results.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
20
20
years of professional experience
Work History
Project Manager
MISG (Managed Installation Services Group)
10.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Called potential installers for project quotes
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Customer Service Representative / Inside Sales
All Weather Tempering of Arizona
06.2005 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Elementary Education
Paradise Valley Community College
Phoenix, AZSkills
- Project management
- Project scheduling
- Team collaboration
- Relationship building
- Client relations
- Customer relations
- Document management
- Budget control
- Processes and procedures
- Data analysis
- Project closure
- Data review
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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