Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacey Wing

CT

Summary

Customer-focused professional with background in Customer Service Counselor role. Experience includes managing high-volume customer inquiries, resolving complex issues, and maintaining customer satisfaction. Strengths include effective communication skills, problem-solving capabilities, and a strong commitment to delivering quality service. Previous roles have seen improvement in customer retention rates and positive feedback scores due to diligent work ethic. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience

Work History

Server

Charcoal Chef
Woodury, CT
01.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Service Deli Assistant

Cavallo's Italian Specialty Shoppe
Oakville, CT
06.2022 - 09.2024
  • Accurately weighed, priced and labeled deli products for customers.
  • Maintained cleanliness of the service deli area including countertops, shelves, display cases and equipment.
  • Assisted customers with product selection and special orders.
  • Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
  • Resolved customer complaints or directed them to management for resolution.
  • Prepared and cooked sandwiches, wraps, salads, and other food items according to customer specifications.
  • Maintained a clean work area in accordance with health regulations.
  • Provided excellent customer service by taking orders accurately and efficiently.

Housekeeper

The Summit at Plantsville
Southington, CT
01.2020 - 01.2021
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.

Education

High School Diploma -

Thomaston High School
Thomaston, CT
06-2007

Skills

  • Table Setting
  • Food Running
  • Table Bussing
  • Guest Engagement
  • Order Management
  • Quality Control
  • Menu knowledge
  • Customer Service
  • Staff Training
  • Register operations
  • Equipment safety
  • Cleanliness and sanitation
  • Meat Cutting
  • Safe Food Handling
  • Equipment use
  • Preparing food items
  • Product Recommendations
  • Beverage Preparation
  • Service-oriented mindset
  • Outgoing Personality
  • Excellent judgment
  • Cash Register Operation

Timeline

Server

Charcoal Chef
01.2024 - Current

Service Deli Assistant

Cavallo's Italian Specialty Shoppe
06.2022 - 09.2024

Housekeeper

The Summit at Plantsville
01.2020 - 01.2021

High School Diploma -

Thomaston High School
Kacey Wing