Kacey Wright
Summary
Confident leader, organized problem-solver with advanced supervisory, team building and customer service skills. Experience in stepping into roles, adapting quickly into fast pace environments and executing.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Ohioans Home Heath Care
10.2022 - Current
- Collaborating within teams outside of my department to provide efficient and correct care.
- Logistic knowledge of counties and zip codes.
- Created and followed a uniform system of emergency protocol.
- Managed and provided report in order to maintain insurance compliance, ensuring timely follow-up and accurate interventions while in accordance with HIPPA regulations.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care by providing empathy, support and assurance.
- Staffed patients to nurses with appropriate skill set based on patient care need.
Customer Service Representative
Progressive Insurance Company
02.2021 - 10.2022
- Provided assistants to customers.
- Assisted customers with changes to their policies.
- Maintained up-to-date knowledge of customer accounts.
- Explained products and benefits.
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes.
- Provided excellent technical support.
Studio Manager
Orange Theory Fitness
04.2016 - 02.2021
- Properly managed by exceeding all OTF sales and operational budgets.
- Led and coordinate initial and ongoing sales drivers.
- Oversaw sales to meet performance metrics.
- Provided information about product, services, policies and promotions.
- Managed employees across compensation, benefits, wellness and safety, data departments as well as disciplinary actions.
- Recruited, hired and trained employees for marketing and sales.
- Led by example by empowering, monitoring and evaluating the responsibilities of the team.
- Maintained the highest of level of customer services, and provide effective decision making regarding customer service issues.
Beverage Server
JACK Thistledown Racino
10.2016 - 04.2019
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing task during peak hours.
- Minimized customer wait times by efficiently taking and filling large volume of orders while maintaining professionalism.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolutions.
- Followed safety protocol's during active and potential emergent situations.
Education
High School Diploma -
Madison Hight School
Madison Ohio05.2013
Skills
- Organizational Skills
- Fast pace learner
- Medical terminology understanding
- Policy Adherence
- Critical Thinking
- Problem Identification
Timeline
Care Coordinator
Ohioans Home Heath Care
10.2022 - Current
Customer Service Representative
Progressive Insurance Company
02.2021 - 10.2022
Beverage Server
JACK Thistledown Racino
10.2016 - 04.2019
Studio Manager
Orange Theory Fitness
04.2016 - 02.2021
High School Diploma -
Madison Hight School
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