Kacey Yoe
Massillon,OH
Summary
Results-driven professional with extensive experience in customer engagement and relationship management. Proven track record of swiftly resolving customer complaints while maintaining high standards of cleanliness and organization. Focused on delivering exceptional service and enhancing customer satisfaction. Skilled in utilizing working pages and Excel for efficient task management.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Massillon, Ohio
09.2025 - Current
- Prepared and served coffee and food items efficiently to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and addressed product inquiries.
- Operated cash register, processed transactions, and managed cash handling.
- Collaborated with team members to ensure timely service during peak hours.
- Followed safety and sanitation guidelines to uphold a secure work environment.
- Resolved customer complaints promptly to enhance satisfaction.
- Organized and restocked supplies to support operational efficiency.
Sales Associate
Famous Footwear
North Canton, Ohio
07.2025 - 09.2025
- Provided exceptional customer service by assisting with footwear and accessory selection.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to meet store goals and enhance customer experience.
- Participated in inventory management through restocking shelves and tracking stock levels.
- Greeted customers, answered questions, and offered product advice promptly.
- Managed cashier duties, including accepting payments and issuing receipts.
- Responded to incoming calls to provide information on store products and services.
Brand Ambassador
Old Navy
North Canton, Ohio
10.2024 - 01.2025
- Enhanced store presentation through effective visual merchandising strategies.
- Developed customer relationships to foster repeat business and loyalty.
- Promoted positive company image by delivering superior customer service experiences.
- Educated customers on promotions and loyalty programs to boost engagement.
- Organized sales floor displays to maximize product visibility and accessibility.
- Handled cash register transactions with accuracy and efficiency.
- Distributed promotional materials at events to increase brand awareness.
- Processed returns following company policy to maintain operational integrity.
Brewista
7brew Coffee
Massillon, Ohio
08.2023 - 10.2024
- Crafted coffee beverages following precise recipes and presentation standards.
- Engaged customers by offering recommendations and efficiently processing orders.
- Maintained organized, clean workstations and equipment to enhance operational efficiency.
- Operated espresso machines and grinders for optimal performance and quality.
- Utilized POS system to process customer payments accurately.
- Adhered to health and safety regulations to ensure a safe work environment.
Education
Bachelor of Science - Financial Management
Franklin University
Columbus, Ohio, OH08-2028
Skills
- Financial analysis and data interpretation
- Customer relationship management and client service
- Team collaboration and building
- Cash handling and point-of-sale operation
- Visual merchandising and customer engagement
- Sales training and upselling strategies
- Problem-solving and adaptability
- Effective communication, verbal and written
- Time management and professionalism
- Cleaning and sanitizing practice
Accomplishments
Girl Scout Gold Award
Timeline
Crew Member
Dunkin' Donuts
09.2025 - Current
Sales Associate
Famous Footwear
07.2025 - 09.2025
Brand Ambassador
Old Navy
10.2024 - 01.2025
Brewista
7brew Coffee
08.2023 - 10.2024
Bachelor of Science - Financial Management
Franklin University