Summary
Overview
Work History
Education
Skills
Timeline
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Kacey A. Miller

Cantonment,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers or clients. Skilled in anticipating needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

EBay Seller

Self
10.2017 - 11.2018
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Created clear, precise and properly detailed product and service information on company website.
  • Resolve customer disputes courteously to enhance customer satisfaction.

Server

McGuire’s Irish Pub
12.2016 - 10.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Legal Assistant

Beau Powell, P.A
03.2017 - 08.2017


  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Created spreadsheets to track client progress and document billable hours.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.

Server

McGuire’s Irish Pub of Destin
09.2015 - 12.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Captain/Server

Crabs- We Got ‘Em
02.2012 - 08.2015
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.

Cook & Server

Jimmy’s Grill
08.2012 - 02.2013
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Photographer

PictureMe Portrait
09.2010 - 01.2011
  • Took photos from different angles and perspectives to capture perfect images.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Offered image proofs to help clients choose best photos from shoot.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

BBA - Business Administration

Columbia Southern University
Orange Beach, Alabama
10.2017

A.A.S - Culinary Management

Pensacola State College
Pensacola, FL

High School Diploma -

J.M. Tate High School
Cantonment, FL

ServSafe Manager Certified -

AH&LA Introduction to Hospitality Certification -

Skills

  • POS Transactions
  • Customer Feedback
  • Google Spreadsheets
  • Time Management
  • Guest Relations
  • Customer Service
  • Excellent People Skills
  • Verbal Communication
  • Product and Service Sales
  • Cash Handling Accuracy

Timeline

EBay Seller

Self
10.2017 - 11.2018

Legal Assistant

Beau Powell, P.A
03.2017 - 08.2017

Server

McGuire’s Irish Pub
12.2016 - 10.2017

Server

McGuire’s Irish Pub of Destin
09.2015 - 12.2016

Cook & Server

Jimmy’s Grill
08.2012 - 02.2013

Captain/Server

Crabs- We Got ‘Em
02.2012 - 08.2015

Photographer

PictureMe Portrait
09.2010 - 01.2011

BBA - Business Administration

Columbia Southern University

A.A.S - Culinary Management

Pensacola State College

High School Diploma -

J.M. Tate High School

ServSafe Manager Certified -

AH&LA Introduction to Hospitality Certification -

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Kacey A. Miller