Kacey I. Horton
Administrative Assistant / Case Manager
Mandeville,LA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Administrative Assistant/ Data Entry Clerk
Witt O’Briens
09.2021 - Current
- Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Server
Felix’s Seafood and Oyster Bar
Mandeville, LA
03.2021 - 09.2021
- Served customers in a helpful and friendly manner– Received drink orders from clients, waiters and waitresses, served drinks, and collected payment
- Perform server & bartender duties in a very fast paced environment - preparation & break down., : deliver food to customers, check to match food plate with waiter/waitress order, handle dish tray carefully, and responsible for keeping a positive attitude with both waiter/waitress and cooks
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served customers in a helpful and friendly manner– Received drink orders from clients, waiters and waitresses, served drinks, and collected payment
- Perform server & bartender duties in a very fast paced environment - preparation & break down.
Bartender/ Assistant Catering Coordinator
DON’s Seafood
Mandeville, LA
02.2018 - 03.2021
- Perform server & bartender duties in a very fast paced environment - preparation & break down
- Schedule weekly bar inventory and cleaning
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Train other bartenders and servers
- Manage daily bar operations each shift.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Call Center Representative
Aramark
Lafayette, LA
02.2016 - 12.2017
- Responsible for correctly inputting patients’ dietary orders and explaining diets when necessary
- Recognized as being a team player
- Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success
- Analyzed and generated call center usage reports, call center trends including call volumes, call patterns
- Coach call center agents on the best methods and techniques to improve their call experience with customers over the phone
- Promoted from Hostess
- Worked as a Starbuck Barista in the hospital setting
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Duties included assisting with orders, stocking, and cleaning station.
Education
High School Diploma -
Helen Cox High School
01.2009 - 01.2012
Bachelor of Science - Kinesiology
University of Louisiana At Lafayette
Lafayette, LA 08.2012 - 05.2024
Skills
Office administration
Spreadsheet management
Policy and procedure modification
Marketing
Employee training and development
Presentation design
Quality assurance
Timeline
Administrative Assistant/ Data Entry Clerk
Witt O’Briens
09.2021 - Current
Server
Felix’s Seafood and Oyster Bar
03.2021 - 09.2021
Bartender/ Assistant Catering Coordinator
DON’s Seafood
02.2018 - 03.2021
Call Center Representative
Aramark
02.2016 - 12.2017
Bachelor of Science - Kinesiology
University of Louisiana At Lafayette
08.2012 - 05.2024
High School Diploma -
Helen Cox High School
01.2009 - 01.2012