Kachara McLeod
Tallahassee,FL
Summary
Seeking a position that will benefit from my 10 year's Customer Service experience, Administrative Assistant skills, and Positive Interaction skills that will improve customer satisfaction.
Dynamic individual with hands-on experience, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Admin/Accounting/Collections
REI-Holdings
Tallahassee, FL, USA
08.2023 - 10.2025
- Monitor the accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Collections finance or credit and collections departments, using methods such as phone calls, emails, letters, and negotiations with debtors to recover debts.
- Tracing and locating debtors, notifying debtors of overdue payments, and compiling reports relating to collection work.
- Responsible for collecting payments on overdue accounts and bad cheques, as well as contacting debtors to make collection arrangements.
Admin/Accounting/Collections
REI-Holdings
Tallahassee, FL, USA
08.2023 - 10.2025
- Monitor the accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Collections finance or credit and collections departments, using methods such as phone calls, emails, letters, and negotiations with debtors to recover debts.
- Tracing and locating debtors, notifying debtors of overdue payments, and compiling reports relating to collection work.
- Responsible for collecting payments on overdue accounts and bad cheques, as well as contacting debtors to make collection arrangements.
Account Manager/Office Manager
GCR Tires & Service/Boulevard Tire Center
Tallahassee, FL, USA
09.2018 - 05.2023
- Managed store inventory, ordered store supplies
- Billing Clerk for over 10 Local Accounts
- Accounts Payable/Receivable
- Managed New Customer Credit Applications
- Invoiced and billed customer work orders
- In charge of in-store credit card transactions
- Billed National Accounts
- In-Charge of Purchase Ordering for Store
- Managed Vendor Pricing, and Receiving Docs
Administrative Specialist
Duke Energy LLC
Monticello, FL, USA
11.2015 - 08.2018
- Open, Closed and Generated Tech Work Orders
- Completed, Reviewed, and Approved Payroll
- Completed Expense Reports
- Accounts Payable/Receivable
- Fleet Charge Account Reconciliation
- Arrange Regional Safety Meetings
- Toll Violation/Processed Distribution
- Company Vehicle Registration Renewals
- Auction Support
- (Position Relocated)
Customer Service Representative
Gulf Medical Services
Tallahassee, FL, USA
02.2012 - 09.2015
- Coordinated patient delivery and pick up order tickets for regular and Covenant Hospice Care patients.
- Verify patient insurance for DME (Durable Medical Equipment)
- Input patient orders for medical equipment.
- Prior Authorization Verification.
- Medicaid/Medicare insurance verification.
- Experience in TIMS V6 software
- Front Desk Receptionist
- Dispatched to Medical Tech/Routes
- Filing medical records.
- Faxing patient documents.
- (Location Closed Down)
Education
High School Diploma - Upper secondary education
Amos P. Godby High School
Tallahassee, FL05-1999
Skills
- Microsoft Excel
- Data Entry
- Help desk
- Salesforce
- Accounts receivable
- Microsoft Word
- Account Reconciliation
- Microsoft Office
- Accounting and finance experience
- Microsoft Outlook
- Mail distribution
- Managing customer accounts
- Inventory records
- Customer service
- QuickBooks
- Accounting
Timeline
Admin/Accounting/Collections
REI-Holdings
08.2023 - 10.2025
Admin/Accounting/Collections
REI-Holdings
08.2023 - 10.2025
Account Manager/Office Manager
GCR Tires & Service/Boulevard Tire Center
09.2018 - 05.2023
Administrative Specialist
Duke Energy LLC
11.2015 - 08.2018
Customer Service Representative
Gulf Medical Services
02.2012 - 09.2015
High School Diploma - Upper secondary education
Amos P. Godby High School