KACHELLE HART
Fuquay Varina,NC
Summary
Railroad professional with 20 years of experience in passenger operations, employee training, and safety-critical environments. Experienced Passenger Conductor, Qualifying Instructor, and former Lead Technical Trainer with a strong commitment to safety, employee development, and regulatory compliance. Seeking to leverage extensive operational and training experience as an Emergency Manager with Amtrak.
Overview
20
20
years of professional experience
Work History
Passenger Conductor | Qualifying Instructor
AMTRAK
RALEIGH, NC
08.2018 - Current
- Conduct on-the-job training for newly hired conductors in a safety-critical operating environment.
- Evaluate trainee performance and determine readiness for independent service.
- Complete qualification documentation and provide coaching and constructive feedback throughout the training process.
- Ensure compliance with Amtrak operating rules, FRA regulations, and company safety standards.
- Mentor employees to promote safe operating practices, professionalism, and operational readiness.
- Communicate and coordinate with train crews, dispatchers, supervisors, and other departments to support safe and efficient train operations.
- Respond to service disruptions, emergencies, and changing operating conditions while maintaining passenger and employee safety.
Lead Technical Trainer
AMTRAK
Wilmington, DE
02.2016 - 08.2018
- Conducted 8-week new hire assistant conductor training through classroom sessions and hands-on instruction.
- Guided new employees in understanding operating rules, safety protocols, revenue collection, customer service, and daily responsibilities.
- Monitored trainee progress and offered constructive feedback throughout the qualification process.
- Created training resources for the new hire assistant conductor revenue program.
- Produced training materials for both paper and electronic delay reporting for new hire assistant conductors.
Passenger Conductor
AMTRAK
Albany, NY And Raleigh, NC
08.2006 - 02.2016
- Conducted passenger train operations while maintaining compliance with Amtrak operating rules and FRA regulations.
- Ensured the safety and security of passengers and crew during normal operations and service disruptions.
- Collected revenue, assisted passengers, and provided exceptional customer service.
- Worked collaboratively with engineers, onboard crews, dispatchers, and station personnel to ensure safe and efficient operations.
- Responded to onboard incidents and operational issues while maintaining professionalism and situational awareness.
Education
High School Diploma -
Ichabod Crane High School
Valatie, NY06.2003
Skills
- Leadership & Mentoring
- Employee Training & Development
- Safety & Regulatory Compliance
- Emergency Response
- Operational Readiness
- Communication
- Documentation
- Team Collaboration
- Problem Solving
QUALIFICATIONS
- Federal Regulations
- 49 CFR Parts 217, 218, 228, 238, 242, 243
- Amtrak Operating Manuals
- AMT-3
- AMT-5
Timeline
Passenger Conductor | Qualifying Instructor
AMTRAK
08.2018 - Current
Lead Technical Trainer
AMTRAK
02.2016 - 08.2018
Passenger Conductor
AMTRAK
08.2006 - 02.2016
High School Diploma -
Ichabod Crane High School