Kachet Ingram
Jacksonville,US
Summary
Customer Service Representative with 6 years of experience in the hospitality industry, adept at multitasking and managing high-pressure environments. Demonstrates strong skills in guest services, food safety, and communication, consistently enhancing team performance through effective training and support. Committed to delivering exceptional customer experiences and fostering a positive, collaborative work atmosphere.
Overview
8
8
years of professional experience
Work History
Stay at Home Mom
Self
01.2023 - 05.2025
- Cultivated a nurturing environment for children, fostering emotional growth and resilience through structured activities.
- Implemented daily routines that enhanced children's learning, resulting in noticeable improvements in their developmental milestones.
- Monitored children's progress and adjusted activities accordingly, leading to marked gains in their cognitive and social skills.
- Developed creative solutions for engaging learning experiences, sparking children's curiosity and love for knowledge.
Server, Bartender, and Trainer
The Juicy Crab
05.2022 - 09.2023
- Offer tailored menu recommendations, enhancing guest satisfaction and dining experience.
- Ensure compliance with food safety standards, addressing special dietary needs effectively.
- Managed bar and tables concurrently, maintaining high service quality and efficiency.
- Utilized POS system for accurate order placement and billing, improving transaction accuracy.
- Enhanced guest experience by providing personalized service, resulting in noticeable increases in repeat customer visits.
Server
Bjs Brewhouse
08.2021 - 03.2022
- Expeditiously and accurately attended all guests, greeting them warmly and leaving them with positive experiences.
- Maintained a clear and sanitary dining area by pre-bussing, discarding trash, and bringing clean refilled glasses throughout the guests' entire experience.
- Communicated with the back of house (Kitchen crew and Expo) to ensure proper food handling and quality food distribution.
Server and Hostess
J&C Seafood
02.2020 - 08.2021
- Educated myself thoroughly on all individual products being sold to help provide a better experience to the guests by elaborating taste, texture, consistency.
- Handled all cash and cards with care, accurately cashing out and promptly bringing back customer personal belongings.
- Assisted in training new hires, providing guidance on restaurant standards and best practice.
Professional Cleaner
So Amazing Cleaning
01.2018 - 02.2019
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different client needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
Quality Assurance Inspector
Safariland
06.2017 - 11.2017
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues and collaborated on how to avoid repeat issues.
Baker / Packager
Sam’s Club
05.2025 - Current
- Developed and tested new recipes to enhance product variety and customer satisfaction.
- Managed daily production schedules to ensure timely fulfillment of orders and minimize waste.
- Trained junior bakers on techniques and safety standards, fostering a collaborative team environment.
- Implemented quality control measures to maintain consistency in product presentation and taste.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Phlebotomy
Florida State College at Jacksonville
Jacksonville, FL09.2020
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Biscayne High School
Jacksonville, FL07.2017
Skills
- Customer Service
- Communication
- Time Management
- Guest Services
- Cash Handling
- Quality Control
- Multitasking
- Training
- POS Systems
- Food Safety
- Bartending
- Kitchen safety
- Oven operation
- Quality control
- Holiday baking
Timeline
Baker / Packager
Sam’s Club
05.2025 - Current
Stay at Home Mom
Self
01.2023 - 05.2025
Server, Bartender, and Trainer
The Juicy Crab
05.2022 - 09.2023
Server
Bjs Brewhouse
08.2021 - 03.2022
Server and Hostess
J&C Seafood
02.2020 - 08.2021
Professional Cleaner
So Amazing Cleaning
01.2018 - 02.2019
Quality Assurance Inspector
Safariland
06.2017 - 11.2017
Phlebotomy
Florida State College at Jacksonville
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Biscayne High School
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