Kachina Hernandez
Pflugerville
Summary
Senior healthcare business and IT professional with solid track record in managing large-scale consulting projects and driving client success by delivering strategic solutions that align with business goals and enhance operational efficiency. Extensive expertise in health information management and clinical operations, specializing in EHR systems and healthcare IT innovations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Managing Consultant
DAS Health
07.2022 - 08.2024
- Collaborated with senior management teams to define objectives and strategies
- Provided expertise on industry trends, regulatory requirements, and best practices
- Conducted application and workflow analysis, identifying process improvement opportunities through data-driven analysis
- Developed and implemented project plans to ensure successful completion of consulting engagements
- Provided system configuration, core group, and end user training for new implementations
- Conducted research and analysis to develop solutions for complex business problems.
- Facilitated client meetings to discuss progress, review deliverables, and identify areas of improvement.
- Created comprehensive presentations that communicated the results of consulting engagements effectively.
- Developed detailed reports outlining recommendations for business growth and development.
- Developed training materials and delivered presentations to internal staff members.
- Maintained project information database and CRM detailing timelines, budgets, resources, and contacts
Systems Analyst V Development Operations
Texas Department of Health and Human Services Commission
11.2021 - 06.2022
- Identified, documented, and translated requirements for complex projects to ensure effective cross-functional team collaboration
- Demonstrated understanding of business needs and impacts to current processes to ensure successful project deployment
- Evaluated applications and processes to identify areas of improvement achievable through automation or standardization
- Translated complex tasks for all levels of management and employees
- Conducted system analysis, testing, implementation, and user support for platform transitions
- Identified issues, analyzed information, and provided effective solutions to problems
Project Manager
TempDev
02.2021 - 11.2021
- Collaborated with clients on NextGen EHR and Practice Management projects, fulfilling multiple roles including project management, application/system analysis, training, application configuration and re-design, workflow diagrams, and user acceptance testing
- Identified necessary plans and resources to achieve project goals and objectives
- Modified and directed project plans to meet organizational needs
- Fostered relationships with vendors to enhance collaboration and promote positive working relationships
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with customers
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Director of Clinical Technologies
Lone Star Circle Of Care
09.2014 - 02.2021
- Spearheaded enterprise-wide responsibilities for all clinical applications and related technology at a Federally Qualified Health Center, overseeing more than 3 dozen clinic locations across 4 counties with ~500 users
- Devised annual budget planning to align with organizational goals and ensure operational stability
- Implemented innovative solutions aligned with organizational objectives and technology needs to enhance productivity, streamline business processes, and improve patient satisfaction
- Functioned as a liaison between technology specialists and clinical operations, fostering effective communication and collaboration
- Directed Technical Training Department to ensure continuous development and enhancement of staff skills
- Collaborated with Data Analytics team to identify reporting and data mining requirements
- Supervised NextGen Support Department and provided escalation support for all clinical applications
- Full-cycle project management of product implementation and upgrades for all clinical applications.
Technical Applications Trainer/Analyst
Lone Star Circle Of Care
01.2011 - 08.2014
- Coordinated with senior IT leadership to strategize, develop, and execute learning and development programs
- Conducted in-depth application analysis and provided process improvement recommendations to the VP of Training and Development
- Created audiovisual materials, instructor and participant guides, and lesson plans
- Managed application upgrades including analysis, quality assurance, design, user acceptance testing and implementation
- Contributed to EHR system design, content development, training, testing, and support
- Conducted pre- and post-upgrade quality assurance testing to validate database stability and custom development
Clinical and Call Center Manager
Lone Star Circle Of Care
01.2005 - 12.2010
- Led and mentored teams to consistently achieve high-quality care and services, exceeding clinical performance and financial goals and minimizing turnover rates
- Tracked staffing levels and clinical care hours to optimize operational efficiency
- Confirmed full compliance with all regulatory requirements including OSHA, CLIA, Joint Commission, and PCMH standards
- Implemented annual goals and objectives for clinical call center to enhance patient experience
- Developed and conducted comprehensive training for new employees on EHR system, serving as EHR subject-matter expert and superuser
- Spearheaded the successful implementation of electronic health records systems
Education
Diploma - Medical Assistant
Southern Careers Institute
Austin, TXAssociate of Applied Science - Health Information Technology
Austin Community College
Austin, TX08-2022
Skills
- Electronic Health Records - NextGen, eCW, Athena, Epic
- Patient Engagement Solutions - Patient Portals, eCheck-In (kiosk and web)
- Project Management - JIRA, Monday, Asana, Smartsheet
- Customer Management - Zoho, ConnectWise
- Remote Collaboration - Zoom, Webex, Teams, Slack, Google Suite
- Technical - SQL (intermediate)
Certification
- Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA), 2022
- NextGen Certified Professional Enterprise PM, 2023
- NextGen Certified Professional Enterprise EHR, 2023
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Managing Consultant
DAS Health
07.2022 - 08.2024
Systems Analyst V Development Operations
Texas Department of Health and Human Services Commission
11.2021 - 06.2022
Project Manager
TempDev
02.2021 - 11.2021
Director of Clinical Technologies
Lone Star Circle Of Care
09.2014 - 02.2021
Technical Applications Trainer/Analyst
Lone Star Circle Of Care
01.2011 - 08.2014
Clinical and Call Center Manager
Lone Star Circle Of Care
01.2005 - 12.2010
- Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA), 2022
- NextGen Certified Professional Enterprise PM, 2023
- NextGen Certified Professional Enterprise EHR, 2023
Diploma - Medical Assistant
Southern Careers Institute
Associate of Applied Science - Health Information Technology
Austin Community College
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