Kaci Bergman
Grand Rapids
Summary
Dedicated and driven professional with a Bachelor’s degree in Psychology and a minor in Criminal Justice, graduated December 2024. Strong academic foundation supported by hands-on experience through internships, coursework, and customer-facing roles. Experienced in delivering high-quality service in fast-paced environments, building meaningful connections with diverse individuals, and communicating effectively with guests, teams, and management. Highly dependable, adaptable, and skilled in collaboration, problem-solving, and interpersonal engagement.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Intern
Probate Court / GR City Attorneys Office
2024 - 2024
- Provided excellent customer service to individuals visiting the Probate Court and City Attorney's Office, addressing inquiries and assisting with paperwork.
- Gained valuable hands-on experience in office administration, including filing, data entry, and document preparation.
- Supported attorneys and court staff with research, case file management, and other administrative tasks, contributing to efficient operations.
- Learned to navigate legal databases and software systems to retrieve and organize information accurately.
- Developed strong communication and interpersonal skills through interactions with clients, attorneys, and other professionals.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Behavior Health Tech
Helen Devos Children's Hospital
01.2023 - 2024
- Provided compassionate care and support for children with behavioral and mental health challenges in a hospital setting.
- Assisted in implementing behavior management plans developed by healthcare professionals to promote positive coping strategies and emotional regulation.
- Engaged children in therapeutic activities and interventions to encourage social skills development and self-expression.
- Collaborated closely with interdisciplinary teams including nurses, therapists, and physicians to ensure coordinated and effective care.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Server
Barfly Ventures
08.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Nanny/Daycare Assistant
Holly Honderd
2016 - 01.2023
- Provided attentive and nurturing care for children in both home and daycare settings.
- Engaged children in creative and educational activities to support their development.
- Maintained a safe and clean environment for children to play and learn.
- Collaborated with parents and daycare staff to ensure consistency in care and routines.
- Demonstrated patience and empathy in addressing children's needs and behaviors.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Graduate - Psychology, Criminal Justice
Grand Valley State University
01.2024
Graduate - undefined
Allendale High School
01.2020
Master of Forensic Psychology -
The Chicago School of Professional Psychology
Chicago, IL01-2028
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in the law industry
- Experience with children of different ages and needs
- Research
- Dependable and reliable
- Team collaboration
Certification
- First Aid/CPR
- OSHA
- Customer Service Specialist
Timeline
Server
Barfly Ventures
08.2024 - Current
Behavior Health Tech
Helen Devos Children's Hospital
01.2023 - 2024
Graduate - undefined
Allendale High School
Intern
Probate Court / GR City Attorneys Office
2024 - 2024
Nanny/Daycare Assistant
Holly Honderd
2016 - 01.2023
Graduate - Psychology, Criminal Justice
Grand Valley State University
Master of Forensic Psychology -
The Chicago School of Professional Psychology