Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaci Finlay

Pinehurst,ID

Summary

Offering a strong foundation of empathy and commitment to patient care, eager to learn and grow in healthcare setting. Brings understanding of patient care guidelines and basic healthcare procedures, combined with skills in communication and teamwork. Ready to use and develop patient care and clinical assistance skills in a Certified Nursing Assistant role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

The Beanery
09.2023 - 09.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Frozen Yogurt Shop Worker

Silver Mountain
06.2022 - 08.2023
  • Trained new employees on store procedures, ensuring consistency across all team members performance levels.
  • Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
  • Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Kept tidy and organized area to comply with cleanliness standards.

Ice Cream Server

Honey Bear Ice Cream Corner
06.2022 - 09.2022
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.

Kennel Attendant

Silver Valley Vet Clinic
04.2021 - 04.2022
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.

Barista

Silver Peak Espresso
05.2020 - 01.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Currently Enrolled

North Idaho College
Coeur D'Alene, ID
05-2027

High School Diploma -

Kellogg High School
Kellogg, ID
06-2023

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Safety Precautions
  • HIPAA Compliance
  • Team Player
  • Patience and Empathy

Certification

  • Certified Nursing Assistant (CNA)
  • Advanced CNA
  • Customer Service in Healthcare
  • BLS certified by American Heart Association

Timeline

Barista

The Beanery
09.2023 - 09.2024

Frozen Yogurt Shop Worker

Silver Mountain
06.2022 - 08.2023

Ice Cream Server

Honey Bear Ice Cream Corner
06.2022 - 09.2022

Kennel Attendant

Silver Valley Vet Clinic
04.2021 - 04.2022

Barista

Silver Peak Espresso
05.2020 - 01.2021

Currently Enrolled

North Idaho College

High School Diploma -

Kellogg High School

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Kaci Finlay