Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaci Harris

Dothan,AL

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch abilities in financial, personnel and clerical areas. Adept at managing office operations and financial records, demonstrated during tenure at Spedale MD PC. Excelled in customer service and office administration, ensuring efficient handling of accounts payable/receivable and billing discrepancies. Skilled in organizational tasks and multi-tasking, achieving significant improvements in operational efficiency and client satisfaction. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager/Certified Medical Assistant

Spedale MD PC
11.2019 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.

Billing Specialist

Internal Medicine Associates
03.2016 - 11.2019
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Receptionist

Primecare/Flower's Medical Group
06.2009 - 03.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.

Education

Associate of Science - Criminal Justice

University of Phoenix
Tempe, AZ
05.2019

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Billing
  • Scheduling and calendar management
  • Accounting and bookkeeping
  • Bank Statement Reconciliation
  • Accounts Payable
  • Accounts Receivable

Certification

  • CMA - Certified Medical Assistant
  • CNP - Certified Notary Public

Timeline

Office Manager/Certified Medical Assistant

Spedale MD PC
11.2019 - Current

Billing Specialist

Internal Medicine Associates
03.2016 - 11.2019

Receptionist

Primecare/Flower's Medical Group
06.2009 - 03.2014

Associate of Science - Criminal Justice

University of Phoenix

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Kaci Harris