Kaci Schleper
Anaheim,CA
Summary
Strategic and insightful Human Resources Generalist with extensive experience managing HR operations, staffing, employee relations, and compliance across large organizations. Adept at leading teams, streamlining HR processes, and fostering positive workplace culture. Proven ability to work independently, drive results, and maintain subject matter expertise in HR disciplines including recruitment, benefits administration, labor relations, and safety compliance and CBA compliance for union population.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior HR Generalist / Analyst / Manager
ARAMARK
08.2023 - Current
- HR support for over 850 employees, ensuring alignment with company policies and labor regulations
- Manage a team of 6 in human resource and administration
- Collaborate with union organizers to resolve labor issues and maintain positive relations
- Organize job fairs and recruitment initiatives
- Partner with management on interviewing, hiring, and onboarding
- Provide ongoing HR specialist support and guidance to internal teams
- Collaborate with Labor Relations Attorney to negotiate and implement a new Collective Bargaining Agreement, ensuring alignment with organizational goals and legal compliance
- Facilitate monthly Joint Committee Meetings (JCM) with Union and Committee Members to address labor concerns and foster collaboration
- Represent ARAMARK in grievance proceedings, ensuring fair resolution and adherence to contractual obligations
- Monitor and enforce compliance with California labor laws and the Collective Bargaining Agreement (CBA) across management and staffing teams.
- Championed career progression by coaching four HR Assistant Managers, helping each transition into more senior roles aligned with their strengths and goals.
- Managed employee relations issues, effectively resolving conflicts and improving workplace morale.
- Conducted training sessions on HR policies and procedures, fostering a knowledgeable workforce.
Human Resources Specialist
ARAMARK
10.2021 - 08.2023
- Ensured compliance with California labor laws and the Collective Bargaining Agreement (CBA)
- Managed full-cycle recruitment: job postings, candidate screening, interviews, and offer letters
- Processed workers’ compensation claims and coordinated modified duty assignments
- Administered and tracked leaves of absence (LOA)
- Supported HR operations across multiple national venues
- Maintained employee discipline records and handled safety investigations
- Facilitated onboarding, training, and departmental meetings
- Onboarded over 230 employees in a hiring event
Human Resources Coordinator
ARAMARK
08.2021 - 10.2021
- Supported recruitment and onboarding processes
- Updated personnel records and seniority lists per CBA guidelines
- Assisted payroll manager with workforce management system
- Investigated safety violations and coordinated monthly safety meetings
- Managed timecards for agency staff and resolved payroll inquiries
Human Resources Specialist
TAJ Technologies Inc. (Medtronic)
01.2021 - 09.2021
- Maintained HRIS and accurate employee records
- Advised managers nationwide on HR policies
- Conducted contact tracing and supported over 900 employees globally
- Delivered high-volume HR support via phone and email
- Collaborated with leadership to align HR functions with organizational goals and objectives.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Human Resources Coordinator
ARAMARK
11.2018 - 01.2021
- Ensured compliance with labor laws in California and Nevada
- Supported recruitment, onboarding, and personnel updates
- Processed workers’ compensation claims and administered LOA
- Maintained seniority lists and HR documentation
Senior Staffing Supervisor
ARAMARK
07.2013 - 11.2018
- Scheduled staff for large-scale events using call lists and labor forecasts
- Produced detailed staffing reports and performance metrics
- Enforced appearance and conduct standards
- Provided HR support nationally and advised senior management on staffing strategies
- Supervised staffing operations to optimize workforce allocation and efficiency.
- Collaborated with management to forecast staffing needs based on operational demands.
- Trained and mentored junior staff on best practices in scheduling in a union environment.
Customer Service & Sales Manager
Veterinary Pet Insurance
07.1992 - 12.2001
- Managed hiring, training, and performance of 30+ employees
- Oversaw customer service, claims processing, and policy audits
- Collaborated with state auditors and executive leadership on compliance and retention
- Resolved escalated customer issues and improved service delivery
- Sold insurance policies and endorsements
- Developed training programs for new sales representatives to enhance product knowledge and customer engagement skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
Associate of Arts - Liberal Arts
Cypress College
Cypress, CA01.1991
Skills
- HR Systems & Tools: ICIMS, Ultipro, HCMS, Workday, ABI Mastermind, Smart Sheets, Zoom, Outlook, Access, Concur, People Center
- HR Expertise: Recruitment & Retention, Benefits & Payroll Administration, Employee Relations & Compliance, Safety & Workers’ Compensation
- Administrative & Technical: Microsoft Office Suite, Contracts, Invoicing, Billing, Inventory & Production Scheduling, Quicken
- HRIS & Recordkeeping Onboarding & Training
- Conflict resolution
- HR policy development
- Workers' compensation management
- Leave of absence administration
- Safety investigations
- Grievance resolution
- Union negotiations
- Team collaboration
- Employee engagement initiatives
- Onboarding and orientation
- Attendance management
- Exit interviews
Accomplishments
- Achieved SHRM-CP
- Achieved higher rate of discipline implementation by introducing discipline tracking system for on site managers in an event based environment.
Certification
- State Insurance Board Certification
- OSHA Education Center Training
- SHRM Member
- SHRM–CP Certification
Timeline
Senior HR Generalist / Analyst / Manager
ARAMARK
08.2023 - Current
Human Resources Specialist
ARAMARK
10.2021 - 08.2023
Human Resources Coordinator
ARAMARK
08.2021 - 10.2021
Human Resources Specialist
TAJ Technologies Inc. (Medtronic)
01.2021 - 09.2021
Human Resources Coordinator
ARAMARK
11.2018 - 01.2021
Senior Staffing Supervisor
ARAMARK
07.2013 - 11.2018
Customer Service & Sales Manager
Veterinary Pet Insurance
07.1992 - 12.2001
Associate of Arts - Liberal Arts
Cypress College