Kaci Trahan
Lake Charles,LA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
18
18
years of professional experience
Work History
Registered Nurse
Lake Charles Memorial Health System
07.2021 - Current
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient reactions after administering medications and IV therapies.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
General Manager
Lake Charles Janitorial Services
08.2017 - 12.2021
- I started out cleaning business offices in the evening full time and became the general manager of all the sites we cleaned.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- I hired, trained, and managed all of our crews
- I handled quality assurance with our clients
- I was responsible for buying and distributing supplies for each site
- I kept track of all employee time and turned it into our owners.
Patient Account Representative
Lake Charles Memorial Health System
04.2015 - 07.2017
- Register patients into Emergency Room, verify and update their personal information
- Run eligibility on insurance and collect copay
- Preregister patient accounts into radiology, gastroenterology clinic, and blood draw stations
- Schedule appointments with multiple doctors on multiple accounts
- Answered calls for all floors to assist them in their many needs in updating patient's accounts
- Also had the pleasure of assisting people in their emergency visits with all sorts of things
- Hugs, prayers, cleaning up wounds, and much more
Clerical Assistant
Builders Sav-mor
04.2013 - 04.2015
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Contributed to a positive work environment by promoting effective communication among team members.
- Input data into spreadsheets and databases.
- Maintained and updated office records, both digital and physical.
- Created and maintained detailed records of all office activities.
- Completed clerical tasks such as filing, copying, and distributing mail.
Activity Coordinator
The Guardian House
07.2012 - 02.2013
- Watch over residents keeping safe from falls
- Hydrating residents and feeding them snacks
- I kept them active playing bingo, cards, puzzles, etc
- Did their hair and nails on a regular basis
- And showed them lots of love and attention
Cashier/Sales Associate
Market Basket
12.2011 - 07.2012
- Ran a check-out register and assisted customers in purchasing groceries
- I also cleaned and stocked the store.
Student
Teen Challenge
10.2010 - 10.2011
- I was a student in a faith-based discipleship program for adults with any life controlling issues
- Here I worked full time at many various jobs
- Choir director/scheduling, clean churches, car auction..
- I was taught here to be accountable for my actions
- I learned to have integrity and to be responsible
- I also learned to do my very best in all situations
Cashier and Cook
DeAngelo's Pizzeria
05.2009 - 03.2010
- I obtained call-in food orders and prepared them
- I also ran the register in the orders
- I cleaned the restaurant and stocked the supplies.
Cashier/Sales Associate
Academy Sports and Outdoors
05.2007 - 08.2008
- I assisted customers in purchasing items and finding them.
Inspector
SGS North America
02.2006 - 01.2007
- Inspect cargo entering and exiting the port
- Keep file of and mark all damaged cargo.
Education
Associate of Applied Science - Nursing
Sowela Technical Community College
Lake Charles, LA05.2021
Skills
- Monitoring Vital Signs
- Medical office administration
- Diabetes and nutrition education
- Medical consultation
- Wound Care
- Collecting vitals
- Emergency Response
- Direct Patient Care
- Documentation
- Telemetry monitoring
- Performing EKGs
- Infection control measures
- Relationship Building
Timeline
Registered Nurse
Lake Charles Memorial Health System
07.2021 - Current
General Manager
Lake Charles Janitorial Services
08.2017 - 12.2021
Patient Account Representative
Lake Charles Memorial Health System
04.2015 - 07.2017
Clerical Assistant
Builders Sav-mor
04.2013 - 04.2015
Activity Coordinator
The Guardian House
07.2012 - 02.2013
Cashier/Sales Associate
Market Basket
12.2011 - 07.2012
Student
Teen Challenge
10.2010 - 10.2011
Cashier and Cook
DeAngelo's Pizzeria
05.2009 - 03.2010
Cashier/Sales Associate
Academy Sports and Outdoors
05.2007 - 08.2008
Inspector
SGS North America
02.2006 - 01.2007
Associate of Applied Science - Nursing
Sowela Technical Community College
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