Summary
Overview
Work History
Education
Skills
Timeline
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Kaci Wallace

Athens

Summary

Dedicated and trustworthy professional with 1.5 years of experience as a Physical Therapy Technician and Patient Coordinator, alongside 3 years in the food industry and 1 year as a Spa Coordinator. Skilled in delivering exceptional customer service, coordinating daily operations, and managing patient interactions with empathy and efficiency. Strong communication skills, hardworking and reliable, with a background in athletics and personal training that supports patient care and motivation.

Overview

5
5
years of professional experience

Work History

Physical Therapy Technician / Patient Coordinator

Athens Physical Therapy - H2 Health
01.2024 - 08.2025
  • Taught patients exercises and stretches under therapist supervision
  • Assisted therapists
  • Set up and cleaned treatment areas before and after sessions
  • Scheduled patients for weekly visits
  • Reviewed referrals and scheduled patients
  • Answered phone calls and responded to patients
  • Filled patient charts and collected financial responsibility

Spa Coordinator

Ageless Image Med Spa
04.2023 - 05.2025
  • Customer Service and Front Desk Management: Greet and assist clients, answer inquiries, and provide information on services, pricing, and promotions.
  • Appointment Scheduling and Management: Coordinate and schedule services, ensure optimal allocation of time preferences and resources.
  • Check-in and Check-out Procedures: Welcome clients, facilitate check-in for appointments, check-out processes of payment methods and address billing inquiries.
  • Client Relations: Build and maintain positive relationships with clients, gather feedback and address concerns. Ensure overall client satisfaction through effective communication.
  • Inventory and Retail Management: Monitor and manage spa supplies, retail products, and amenities. Price, restock products, update displays, and assist in retail sales.
  • Administrative Tasks: Perform administrative duties, including record-keeping, data entry, database maintenance, and balance end of day transactions.
  • Room Preparation and Cleaning: Oversee the cleanliness and preparation of treatment rooms to create a serene and hygienic atmosphere.

Barista / Shift Manager

Treehouse Cupcakes and Frozen Treats
06.2020 - 04.2023
  • Beverage Preparation: Expertly prepare and serve a diverse menu of coffee and tea beverages with established recipes and brewing techniques including espresso-based drinks, drip coffee, and specialty drinks.
  • Customer Service: Greet customers warmly, take orders, and provide detailed information about menu items. Customize drinks according to customer preferences and dietary restrictions.
  • Cash Handling and Point of Sale (POS) Operations: Accurately process customer transactions, handle cash, and use POS systems to input orders. Balance the drawer at the end of the day. Maintain knowledge of pricing, discounts, and promotions.
  • Cleanliness and Organization: Keep the coffee preparation area, equipment, and dining area clean and sanitized. Regularly restock supplies to ensure smooth operations.
  • Equipment Maintenance: Perform routine maintenance on coffee machines, grinders, and other equipment.
  • Team Collaboration: Communicate effectively with colleagues to ensure a seamless and efficient workflow.
  • Adherence to Health and Safety Standards: Follow health and safety regulations, including food handling and preparation guidelines. Maintain a clean and safe work environment to promote the well-being of customers and staff.

Education

Associate of Applied Science -

Tyler Junior College
Tyler, TX
05-2027

Associate of Liberal Arts -

Trinity Valley Community College
Athens, TX
08.2025

High School - undefined

Athens Christian Preparatory Academy
Athens, TX
05.2022

Skills

  • Hardworking
  • Multitasking
  • Strong communication skills
  • Reliable
  • Team player

Timeline

Physical Therapy Technician / Patient Coordinator

Athens Physical Therapy - H2 Health
01.2024 - 08.2025

Spa Coordinator

Ageless Image Med Spa
04.2023 - 05.2025

Barista / Shift Manager

Treehouse Cupcakes and Frozen Treats
06.2020 - 04.2023

High School - undefined

Athens Christian Preparatory Academy

Associate of Applied Science -

Tyler Junior College

Associate of Liberal Arts -

Trinity Valley Community College

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