Kacia Cloud
Buffalo
Summary
Oversaw daily operations of retail store to enhance customer satisfaction. Cultivated strong relationships with customers to foster loyalty. Mentored staff to improve service delivery and operational efficiency.
Overview
13
13
years of professional experience
Work History
Store Manager
Dollar General
06.2023 - Current
Store Manager
7-Eleven/A plus stores
12.2021 - Current
- Pushing sales, stocking /cleaning, control inventory costs write schedules within labor budgets, promote, hire, train employees, developing and maintaining good relationships with store vendors and bring new products into store
Technical Support Specialist
Spectrum
08.2021 - 12.2021
- Technical support for cable box customers, payment processing, set up service appts
Fraud Investigator
HiOperator
02.2021 - 08.2021
- Investigate fraud disputes m, stolen money, lost/stolen card approve/deny claims
Store Manager
Auntie Anne's Pretzels
11.2015 - 02.2021
- Responsibilities Supervising day to day operations, driving sales, payroll, inventory, hiring staff, order product, receiving truck, controlling labor and food costs
Assistant Manager
Auntie Annes Pretzels
06.2013 - 02.2014
- Supervising and assisting with daily operations of store. Inventory, ordering products, scheduling/labor control
Education
cna - Nursing
Erie 1 Boces
Cheektowaga, NY01.2012
High School - undefined
Charlottesville, VA08.2002
Skills
- Operated cash register efficiently to process customer transactions Assisted customers with inquiries and provided support during checkout Maintained cleanliness and organization of the cash register area
- Assisted customers in identifying product needs and providing solutions Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels and product displays
- Managed cash transactions and ensured accurate handling of funds
- Executed B2B sales strategies to drive revenue growth
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve workflow efficiency
- Oversaw team operations and ensured adherence to organizational standards
- Oversaw daily retail operations, ensuring optimal team performance and customer satisfaction
- Directed sales management strategies to optimize revenue growth
- Analyzed and managed profit and loss statements to ensure financial stability
- Led strategic initiatives to enhance team performance and drive project success
- Assisted in daily operations of restaurant to maintain service quality Supported team members in achieving customer satisfaction goals Contributed to inventory management and supply ordering processes
- Oversaw daily operations and strategic planning for store management
- Processed payroll for employees, ensuring timely and accurate payments Assisted in resolving payroll discrepancies and inquiries Supported compliance with payroll regulations and company policies
- Assisted in maintaining telecommunication systems to ensure reliable communication services Supported team members in troubleshooting technical issues to enhance operational efficiency Contributed to project tasks to facilitate timely completion of telecommunication initiatives
- Oversaw comprehensive account management processes to ensure client satisfaction
- Oversaw freight operations, ensuring timely and efficient delivery of goods
- Oversaw daily operations and staff management as Assistant Manager
Additional Information
SKILLS Organization, Communication, Data Entry, Payment Processing, Managerial Beginner
Timeline
Store Manager
Dollar General
06.2023 - Current
Store Manager
7-Eleven/A plus stores
12.2021 - Current
Technical Support Specialist
Spectrum
08.2021 - 12.2021
Fraud Investigator
HiOperator
02.2021 - 08.2021
Store Manager
Auntie Anne's Pretzels
11.2015 - 02.2021
Assistant Manager
Auntie Annes Pretzels
06.2013 - 02.2014
cna - Nursing
Erie 1 Boces