Kacialina Sauni
Herriman,UT
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
06.2021 - 10.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
High School Diploma -
Riverton High School
Riverton, UT06.2021
Skills
- Transportation Information
- Registration Processing
- Report Generation
- Front Office Support
- Credit and Cash Payments
- File Management
- Office Management
- Front Desk Management
- Problem-Solving Skills
- Transaction Processing
- Bookkeeping
- Clerical Duties
- Oral and Written Communications
- Record Preparation
Timeline
Front Desk Agent
Springhill Suites By Marriott
06.2021 - 10.2022
High School Diploma -
Riverton High School
Similar Profiles
José Camilo HernandezJosé Camilo Hernandez
Hotel General Manager at SpringHill Suites by Marriott Orlando North/SanfordHotel General Manager at SpringHill Suites by Marriott Orlando North/Sanford
Misty BowmanMisty Bowman
Front Office and Operations Manager at Springhill Suites By MarriottFront Office and Operations Manager at Springhill Suites By Marriott
Yesly ArguetaYesly Argueta
Front Desk Agent at Springhill Suites By MarriottFront Desk Agent at Springhill Suites By Marriott
MYA MINTURNMYA MINTURN
Front Desk Supervisor at Springhill Suites By MarriottFront Desk Supervisor at Springhill Suites By Marriott
Karla Felipa MarinKarla Felipa Marin
4th Grade SDLI Teacher at Jordan School District- Herriman Elementary4th Grade SDLI Teacher at Jordan School District- Herriman Elementary