Kacian Crooks
The Bronx,NY
Summary
A highly experienced professional with a proven track record in customer service and technical support and clerical duties. Skilled in remote support and known for enhancing customer satisfaction through effective problem-solving in a fast-paced environment. Recognized for exceeding performance metrics, demonstrating both computer proficiency and exceptional interpersonal skills.
Overview
14
14
years of professional experience
4
4
Certificate
Work History
Home Health Aide
Private Home
04.2018 - 05.2024
- Provided personalized care to client, assisting with daily living activities, scheduling and organization.
- Demonstrated exceptional communication skills, ensuring client comfort and satisfaction.
- Maintained accurate records of care, schedules, and appointments, ensuring seamless coordination of services.
- Helped managed household organization and administrative tasks, improving the efficiency of daily operations.
Product Support Specialist/Contact Center Representative
Conduent (A Xerox Company)
07.2010 - 01.2018
- Delivered high-quality customer support, troubleshooting product issues and responding to inquires via phone and email in a fast-paced environment.
- Managing approximately 30 emails and 30 calls daily while exceeding performance matrix of over 95 percent monthly.
- Managed customer concerns effectively, ensuring prompt resolution and consistently exceeding customer service goals.
- Provided administrative support, including handling data entry and updating customer records.
- Assisted with processing customer transactions and following up on pending inquires, contributing to customer satisfaction.
- Demonstrated strong attention to detail while managing customer information and resolving issues in a timely manner.
Customer Service Representative
Jamaica National Bank
12.2009 - 01.2010
- Assisted customers with product and service inquires, offering solutions to meet their needs.
- Processed customer requests, including account information updates, transaction inquiries, and basic financial services.
- Handled customer complaints professionally and effectively, aiming to resolve issues quickly.
- Provided a welcoming environment for customers by offering excellent service and assisting with banking processes.
- Maintained accurate records of customer interactions and transactions for follow-up purposes.
Education
Certificate - IT Support
Google
Coursera Website11-2022
Certificate - Home Health Aide
Big Apple Training INC.
The Bronx, NY02-2018
Certificate - Phlebotomy Technician
Irwin's Institute
Jamaica02-2017
Certificate of Technical Studies - Business Administration
Kenilworth HEART/NTA Academy
Jamaica02-2009
High School Diploma -
Green Island High School
Jamaica07-2007
Skills
- Virtual Assistance
- Customer service & Client Relations
- Attention to Detail & Accuracy
- Time Management & Multitasking
- Office Administration & Data Entry
- Problem Solving & Conflict Resolution
- Phone & Email Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Basic Accounting
- Friendly, Patient & Professional Attitude
Timeline
Home Health Aide
Private Home
04.2018 - 05.2024
Product Support Specialist/Contact Center Representative
Conduent (A Xerox Company)
07.2010 - 01.2018
Customer Service Representative
Jamaica National Bank
12.2009 - 01.2010
- Google IT Support Professional Certificate
- Certified Home Health Aide
- Phlebotomy Technician Certification
Certificate - IT Support
Google
Certificate - Home Health Aide
Big Apple Training INC.
Certificate - Phlebotomy Technician
Irwin's Institute
Certificate of Technical Studies - Business Administration
Kenilworth HEART/NTA Academy
High School Diploma -
Green Island High School
Certification
- Google IT Support Professional Certificate
- Certified Home Health Aide
- Phlebotomy Technician Certification
- Business Administrator
Similar Profiles
Mary Rose LewisMary Rose Lewis
Certified Home Health Aide at Private HomeCertified Home Health Aide at Private Home
Sydney BarrSydney Barr
Private Nanny at Private HomePrivate Nanny at Private Home
Morgan HuverMorgan Huver
Personal Assistant/ House Manger/Family Nanny at Private HomePersonal Assistant/ House Manger/Family Nanny at Private Home