Kacie Benning
Washington,DC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Direct Support Professional Caregiver
Gt Independence
04.2023 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Executive Assistant to the Chief Executive Officer
Federal Realty Investment Trust
03.2023 - 12.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets, and filing systems for management team.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
Operations Associate
Industrious
07.2022 - 03.2023
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Collected, arranged and input information into database system.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
Allied Universal Security Services
08.2020 - 07.2022
- Greets guests to determine nature and purpose of visit and direct or escort to specific destinations.
- Schedule appointments and maintains and update appointment calendars.
- Provide information about establishment, such as location of departments and offices, employees within organization and services provided
- Interacts with management and colleagues to resolve important administrative matters.
- Operate telephone switchboard to answer and forward calls.
- Prepares outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Maintains a tidy, presentable reception area with necessary stationary and materials.
- Coordinate service providers for office equipment maintenance and repair.
Security Site Supervisor
Allied Universal Security Services
01.2017 - 07.2022
- Enhanced production methods and improved employee motivation to maximize team productivity
- Assigned work to employees based on project requirements and individual team member strengths
- Prevented intrusion, criminal activity, vandalism and injuries to workers with proactive oversight of location safety and security
- Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
- Managed team schedules to provide effective security coverage for building needs.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
Cashier
Shoppers Food
12.2016 - 11.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reviewed weekly sales circulars and monitored price changes
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers by answering questions and fulfilling requests.
Retail Sales Associate
Aramark Sports and Entertainment
09.2015 - 05.2017
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Tracked stock using company inventory management software
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Sales Associate
CVS Pharmacy
11.2006 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Educated customers on promotions to enhance sales
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Prepared merchandise for sales floor by pricing or tagging
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Education
Certificate of Completion - Cosmetology Education
Bennett Cosmetology School
Washington, DC07.2007
High School Diploma -
Eastern Senior High School
Washington, DC06.2006
Skills
- Customer Service
- Communication
- Adaptability
- Multitasking
- Microsoft Office
- Clerical Support
- Customer Inquiries
- Operations and Procedural Knowledge
- Status Updates
- Office Supplies and Inventory
- Video Conferencing
- Personnel Management
- Maintaining Clean Work Areas
- Safety Policies
Additional Information
- References available upon request
Timeline
Direct Support Professional Caregiver
Gt Independence
04.2023 - Current
Executive Assistant to the Chief Executive Officer
Federal Realty Investment Trust
03.2023 - 12.2023
Operations Associate
Industrious
07.2022 - 03.2023
Front Desk Receptionist
Allied Universal Security Services
08.2020 - 07.2022
Security Site Supervisor
Allied Universal Security Services
01.2017 - 07.2022
Cashier
Shoppers Food
12.2016 - 11.2017
Retail Sales Associate
Aramark Sports and Entertainment
09.2015 - 05.2017
Customer Sales Associate
CVS Pharmacy
11.2006 - 06.2014
Certificate of Completion - Cosmetology Education
Bennett Cosmetology School
High School Diploma -
Eastern Senior High School