KACIE CLARK
Albuquerque,NM
Summary
Professional with strong foundation in authorization processes, keen attention to detail, and commitment to operational excellence. Known for reliability and adaptability, effectively collaborating with team members to meet organizational goals. Proficient in data management, regulatory compliance, and customer service.
Overview
26
26
years of professional experience
Work History
Insurance Verification and Authorization Rep
Presbyterian Healthcare Services – Cooper Center
11.2016 - Current
- Call patients and verify demographic/insurance information and collect copays before scheduled appointment.
- Collaborated with healthcare providers to verify patient eligibility for services and benefits.
- Processed authorization requests efficiently, ensuring compliance with company policies and guidelines.
- Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail.
- Consistently provided prompt follow-up on pending authorizations, ensuring minimal delay in receiving essential medical services.
- Trained new team members on authorization procedures and system navigation for improved onboarding.
Admin Staff Support
Presbyterian Healthcare Services – Healthplex
09.2010 - 11.2016
- Assist clinical and admin staff by completing any special projects assigned. Past projects include creating power point presentations, designing and implementing numerous marketing materials for our clinical support and education programs, and creating databases to track patient information for Total Joint Replacement and Senior Transportation programs.
- Call 60 - 120 patients in work queue daily to schedule them for physical therapy in one of 4 locations in Albuquerque and Rio Rancho.
- Answer and manage incoming calls for Senior Transportation Services daily and coordinate transportation for seniors requiring transportation to medical appointments.
- Pull daily OR report and call potential total joint replacement patients to get enrolled in pre-operative education class at the Healthplex.
Manager
Advance America – Tomball, TX
02.2003 - 09.2006
- Qualified customers for short-term loans, data-entry, collections, money management, basic clerical duties
- Overlooked daily operations of store.
Sales Associate
Palais Royal – Tomball, TX
02.2000 - 02.2003
- Customer service, processed customer sales, merchandising, stocking, qualified customers for store credit.
Education
Bachelor of Science - Healthcare Administration
PIMA Medical Institute
10.2015
Medical Billing and Coding
U.S. Career Institute
12.2012
Associate of Science - Healthcare Administration
PIMA Medical Institute
08.2012
High School Diploma - undefined
Tomball High School
Tomball, TX01.2001
Skills
- Excellent communication skills
- Authorization processes
- Effective time management
- Flexible
- Attention to detail
- Experience with Microsoft Office and EPIC programs
- Data entry proficiency
- Collaborative work
- HIPAA compliance
- Medical terminology
- Timely follow-up communication
Timeline
Insurance Verification and Authorization Rep
Presbyterian Healthcare Services – Cooper Center
11.2016 - Current
Admin Staff Support
Presbyterian Healthcare Services – Healthplex
09.2010 - 11.2016
Manager
Advance America – Tomball, TX
02.2003 - 09.2006
Sales Associate
Palais Royal – Tomball, TX
02.2000 - 02.2003
Medical Billing and Coding
U.S. Career Institute
Associate of Science - Healthcare Administration
PIMA Medical Institute
High School Diploma - undefined
Tomball High School
Bachelor of Science - Healthcare Administration
PIMA Medical Institute