Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KACIE COLLIER

Ocala

Summary

Resourceful and detail-oriented professional with experience in customer service, technical support, and healthcare. Skilled in troubleshooting, documentation, and guiding users through technical processes with patience and clarity. Proven ability to work independently in remote environments, prioritize tasks effectively, and maintain professionalism under pressure. Strong written and verbal communication skills with a commitment to delivering excellent customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Surgical Technologist

HCA Ocala Regional
04.2024 - Current
  • - Assisted in complex procedures, ensuring accuracy, safety, and compliance under strict protocols.
  • - Maintained accurate records and collaborated within a fast-paced team environment.
  • - Applied resourcefulness and prioritization to manage equipment preparation and urgent needs.

Caregiver

Arbor Terrace
09.2023 - 03.2024
  • - Provided direct support and guidance, delivering clear communication to residents and families.
  • - Documented care activities accurately while ensuring a safe environment.

Assistant Teacher

Montessori School
10.2022 - 02.2023
  • - Supported daily routines for children, adapting solutions to meet developmental needs.
  • - Maintained written progress reports and communicated clearly with parents.
  • - Ensured safety and compliance with school policies.

Customer Service Representative

D Fathers and Son
04.2020 - 04.2021
  • - Handled high-volume inbound calls and emails, assisting customers with account access, billing updates, and troubleshooting service issues.
  • - Resolved technical and service issues by replicating problems and providing clear step-by-step solutions.
  • - Documented customer interactions, identified patterns in issues, and communicated findings to management.
  • - Developed skills in independent remote work, maintaining productivity and efficiency.

Lab Assistant

North Florida Regional Medical Center
01.2019 - 03.2019
  • - Processed lab specimens with precision and accuracy.
  • - Maintained detailed documentation while adhering to confidentiality standards.

Caregiver

Brookdale Assisted Living
02.2018 - 01.2019
  • - Supported residents in both assisted living and memory care units.
  • - Completed medical charts and handled sensitive information with discretion.

Education

Associate of Science - Surgical Technology

Rasmussen University
Odessa, FL

Associate of Science - Allied Health

South University
Savannah, GA

Skills

  • - Customer Service & Technical Support
  • - Troubleshooting & Problem Solving
  • - Remote Work & Time Management
  • - Written Knowledge Base Documentation
  • - Microsoft Office & Technical Tools
  • - Patient & Client Communication
  • - HIPAA Compliance & Confidentiality
  • - BLS/CPR Certified

Certification

  • Certified Surgical Technologist, NBSTSA, 2024–2026
  • BLS/CPR/AED, American Heart Association, 2024–2026

Timeline

Surgical Technologist

HCA Ocala Regional
04.2024 - Current

Caregiver

Arbor Terrace
09.2023 - 03.2024

Assistant Teacher

Montessori School
10.2022 - 02.2023

Customer Service Representative

D Fathers and Son
04.2020 - 04.2021

Lab Assistant

North Florida Regional Medical Center
01.2019 - 03.2019

Caregiver

Brookdale Assisted Living
02.2018 - 01.2019

Associate of Science - Allied Health

South University

Associate of Science - Surgical Technology

Rasmussen University

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