Kacie Dawson

• Scheduled appointments and maintained calendars for multiple executives, optimizing time management
• Coordinated meetings and conferences by arranging facilities, catering services, and audiovisual equipment setup to ensure seamless events
• Provided administrative support such as typing documents, preparing reports, filing paperwork, and data entry tasks
• Greeted and welcomed guests, ensuring exceptional customer service and a positive first impression for every visitor
• Managed incoming calls, directing them to the appropriate departments or individuals
• Handled all incoming and outgoing mail, packages, and deliveries with accuracy and efficiency
• Maintained confidentiality of sensitive information while handling documents or interacting with clients/guests
• Addressed inquiries, resolved issues, and explained coverage details promptly, enhancing customer satisfaction and trust
• Reviewed policy applications and assessed risk factors to determine coverage eligibility
• Reviewed insurance policies and determined the extent of coverage for medical procedures and treatments
• Ensured accurate data entry of patient information, policy details, and claim numbers into the system
• Verified insurance coverage for patients by contacting insurance companies and gathering necessary information
• Collaborated with healthcare providers to obtain pre-authorization for medical services from insurance companies

• Communicate with the customers via emails, over the phone to place orders, answer product questions, resolve payment issues, and product issues.
• Placing orders for customer, answering product questions or concerns, creating profiles for new and existing customers.
• Listen to the customer queries patiently and solve it. Such as filing claims for damaged or defective items.
• Resolved customer issues promptly and effectively, enhancing overall satisfaction.
• Look after the customer accounts and update their transaction status upon customer's request or assigned team members' request.
• Drafted necessary documents, letters, or statements for the customer.
• Draft the necessary documents, letter or statements, as required by the customer.
• Maintain records of interactions with the customers in an orderly manner.
• Followed up with customers after resolving queries to ensure satisfaction and confirm resolution.
• Compiled and submitted various reports as directed by my supervisor to maintain operational efficiency.

• Managed patient scheduling and appointment confirmations for efficient office operations.
• Assisted in patient check-in and check-out processes to enhance overall experience.
• Coordinated medical records management to ensure accurate and timely access to patient information.
• Supported healthcare providers during examinations by preparing necessary equipment and supplies.
• Streamlined insurance verification and billing inquiries to enhance administrative efficiency.
• Educated patients on allergy testing procedures, promoting understanding and compliance.
• Supported clinicians by preparing necessary equipment and assisting with patient evaluations.

Gave allergy indications, performed allergy testing alongside the provider.

Followed protocols alongside nursing staff to ensure safe injections and safe testing on patients.

• Assisted patients with medical history and intake forms.
• Administered medications and vaccinations as directed by physicians.
• Cleaned and maintained medical equipment following procedures and standards.
• Greeted visitors and clients with professionalism and courtesy.
• Managed multi-line phone system, directing calls to appropriate staff.
• Maintained an organized filing system of confidential client information in accordance with company policy.

• Composed and drafted all outgoing correspondence and reports for managers.
• Provided training to new employees on various medical billing programs and data entry software to ensure proficiency.
• Streamlined operations by assuming additional responsibilities for creative and administrative projects, leading to reduced overhead.
• Trained new employees on multiple medical billing programs and data entry software.
• Reduced overhead by taking on more responsibility with creative and administrative projects.
• Managed ordering and distribution of office supplies within fixed budget, ensuring resource availability and cost control.
• Oversaw inventory of office supplies, coordinating with vendors to ensure timely delivery and organization.
• Greeted guests and efficiently routed deliveries and courier services to appropriate departments.
• Located, checked in and pulled medical records for appointments and incomplete patient charts.
• Completed data entry, tracked resumes and maintained the applicant tracking system.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Assisted in distributing employee notices and routing mail to ensure timely communication within the office.
• Kept reception area and lounge clean and organized to create a welcoming environment for visitors.
• Systematically organized new hire, security, and temporary paperwork to streamline onboarding processes.
• Maintained a clean reception area, including lounge and associated areas.
• Organized all new hire, security and temporary paperwork.
• Processed and resolved employee complaints by filing documentation in compliance with company policies and regulations.
• Oversaw invoice processing, purchase orders, and payment transactions, ensuring accuracy and compliance with financial protocols.

• Helped patients move in and out of beds, baths, wheelchairs and automobiles.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Provided pre- and post-operative care.
• Obtained information about clients' medical history, drug history, complaints and allergies.
• Changed sterile dressings for wound care to prevent infection.
• Responded appropriately to the physical, emotional and developmental needs of patients.
• Monitored vital signs, such as blood pressure and pulse.
• Maintained accurate records of patient care, condition, progress and concerns.
• Scheduled and accompanied clients to medical appointments for necessary care.
• Maintained a clean, healthy, and safe environment in patient care areas.
• Obtained household supplies and ran daily errands to support patient needs.
• Assisted with patient transfer and ambulation.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Maintained sanitary residents' and program rooms.
• Followed safe lifting techniques and individual resident lifting instructions.
• Transported patients to other areas of the hospital in wheelchairs and gurneys.
• Assisted in cleansing enemas, catheterization and bladder irrigations.
• Assisted patients with ambulation and crutch walking.

• Maintained accurate records of patient care, condition, progress and concerns.
• Monitored vital signs, such as blood pressure and pulse.
• Responded appropriately to the physical, emotional and developmental needs of patients.
• Obtained information about clients' medical history, drug history, complaints and allergies.
• Provided pre- and post-operative care.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Helped patients move in and out of beds, baths, wheelchairs and automobiles.
• Maintained a clean, healthy and safe environment.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Washed, cleaned and disinfected water coolers.
• Cleaned and buffed tile floors using industrial cleaning equipment.
• Polished all metal hardware fixtures.
• Removed waste paper and other trash from the premises to designated area.