Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacie Douglas

Albuquerque

Summary

Results-driven professional prepared for leadership role. Demonstrates strong focus on team collaboration and achieving results. Skilled in strategic planning, project management, and effective communication. Known for reliability and adaptability in dynamic environments.

Overview

13
13
years of professional experience

Work History

Department Lead

Pilot Travel Centers
08.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Established clear expectations for team members, leading to improved accountability and performance levels.
  • Supervised existing employees and recruited, interviewed and hired new ones.
  • Managed team schedules and quality assurance.
  • Identified areas for improvement within the department, developing action plans to address those needs effectively.
  • Coordinated efforts among team members during times of change or crisis management situations.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Set up displays and trained employees on current promotions.
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Sandwich Artist

Pilot Travel Centers
05.2024 - 07.2024
  • Operated sandwich preparation equipment, ensuring adherence to safety and health regulations.
  • Crafted custom sandwiches, accommodating diverse customer preferences and dietary restrictions.
  • Maintained cleanliness of workstations, promoting a safe and sanitary food preparation environment.
  • Enhanced customer satisfaction by providing prompt service and resolving issues effectively.
  • Collaborated with team members to streamline sandwich assembly processes for improved efficiency.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.

Food Service Worker/Trainer

Daves Hot Chicken
05.2023 - 10.2023
  • Took customer orders via front of the house and drive-thru.
  • Trained and mentored new staff on food preparation and safety protocols.
  • Collaborated with team members to enhance customer service and satisfaction levels.
  • Assisted in developing training materials for onboarding new employees.
  • Resolved customer inquiries and complaints, fostering positive dining experiences.

Food Service Worker

Fat Guys Fresh Deli
02.2022 - 04.2023
  • Prepared and assembled food items according to established recipes and quality standards.
  • Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
  • Operated kitchen equipment safely and efficiently, including grills and slicers.
  • Assisted in training new staff on food preparation techniques and service protocols.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Greeted customers at counter to fulfill requests and answer questions.

In-Home Caregiver

Self-employed
11.2012 - 05.2022
  • Provided in-home care for disabled combat veteran, prepared and served meals, general house cleaning, helped with hygienic procedures, administered medication, and helped with finances.

Education

Associate of Science - Nursing Health Sciences

College of Western Idaho
Nampa, ID
05-2021

Skills

  • Food and Safety Standards
  • Attention to Detail
  • Strong Work Ethic
  • Staff Training and Development
  • Order management
  • Sales reporting
  • POS software
  • Time management
  • Goals and performance
  • Staff hiring and retention
  • Conflict de-escalation
  • Strong Communication Skills
  • Positive Attitude and Energy
  • Professionalism
  • Team development
  • Task delegation
  • Staff training
  • Multitasking strength
  • Inventory coordination
  • Promotions
  • Prioritization skills
  • Coaching and mentoring
  • Scheduling
  • Problem-solving

Timeline

Department Lead

Pilot Travel Centers
08.2024 - Current

Sandwich Artist

Pilot Travel Centers
05.2024 - 07.2024

Food Service Worker/Trainer

Daves Hot Chicken
05.2023 - 10.2023

Food Service Worker

Fat Guys Fresh Deli
02.2022 - 04.2023

In-Home Caregiver

Self-employed
11.2012 - 05.2022

Associate of Science - Nursing Health Sciences

College of Western Idaho

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