Kacie Gray
Riverview,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Elevance Health
04.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Blue Pearl Pet Hospital
12.2021 - 10.2022
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Waitress
Rays On The River
05.2016 - 09.2018
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
GED -
Brandon High School
Brandon, FL05.2015
Timeline
Customer Service Representative
Elevance Health
04.2022 - 02.2023
Customer Service Representative
Blue Pearl Pet Hospital
12.2021 - 10.2022
Waitress
Rays On The River
05.2016 - 09.2018
GED -
Brandon High School
Skills
- Business Development Understanding
- Report Preparation
- Credit Card Payment Processing
- Senior Leadership Support
- Retail Sales Customer Service
- Order Fulfillment
- Professional Telephone Demeanor
- Customer Service