Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kacie Heath

Middletown,CT

Summary

Versatile and strongly motivated MBA graduate student with a passion for learning, teaching, and helping others. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Experienced in leadership positions. Looking to take on new experiences and new skillsets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Travel Insured International
07.2023 - Current


  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided customers with detailed information on company products, services and materials.
  • Verified accuracy of customer account information and updated when necessary.
  • Kept accurate records to document service actions and discussions.
  • Obtained P/C insurance license

Plumber/General Construction Laborer

Grannite Enterprises
04.2021 - 07.2023
  • Assisted the lead supervisor in planning, documenting, and implementing day-to-day projects.
  • Provided supervision and leadership to colleagues to increase productivity and ensure safety compliance.
  • Created and maintained social media content for the company.
  • Performed general construction work on both residential and commercial building projects.
  • Kept sites clean and organized to decrease accidents and increase overall productivity.
  • Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
  • Executed daily duties to meet strict deadlines and drive forward progress.
  • Installed, repaired, and maintained drainage, water, and sewer systems.
  • Diagnosed, identified, and resolved problems with drainage, water, and sewer systems
  • Obtained OSHA-30-hour certification

Intern/Student Teacher Intern

The New England Center For Children
08.2018 - 12.2018


  • Learned and implemented theoretical and practical applications of behavior analysis techniques with students.
  • Delivered an individualized educational curriculum for students with special needs.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Collected and documented data based on student behaviors, interventions, and results.
  • Prepared daily reports concerning the student's progress toward social engagement and school performance.
  • Utilized various teaching techniques and strategies to engage students in learning.


Keyholder Manager

Plato's Closet
10.2017 - 07.2018
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Education

MBA - Concentration in Business Analytics

Southern New Hampshire University
Manchester, NH
01.2025

Bachelor of Arts - Psychology

Western New England University
Springfield, MA
05.2020

High School Diploma -

Lyman Memorial High School
Lebanon, CT
06.2016

Skills

  • Till Counting
  • Customer Relations
  • Payment Processing
  • Quality Assurance
  • Customer Service
  • Data Entry

Certification

  • Property/Casualty Insurance License - Issued August 2023
  • 30-hour Construction Safety and Health, OSHA - Issued May 2022

Timeline

Customer Care Specialist

Travel Insured International
07.2023 - Current

Plumber/General Construction Laborer

Grannite Enterprises
04.2021 - 07.2023

Intern/Student Teacher Intern

The New England Center For Children
08.2018 - 12.2018

Keyholder Manager

Plato's Closet
10.2017 - 07.2018

MBA - Concentration in Business Analytics

Southern New Hampshire University

Bachelor of Arts - Psychology

Western New England University

High School Diploma -

Lyman Memorial High School

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Kacie Heath