Kacie Howard
Dallas,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Director of Operations
Healthy Home 365
Richardson, TX
02.2019 - 12.2023
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Prepared detailed reports outlining operational results on a regular basis.
- Identified areas where process improvements could be made resulting in increased productivity.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Administrative Assistant
CCConcepts
Dallas, TX
08.2014 - 02.2019
- Created travel arrangements for senior managers according to their requirements.
- Monitored progress on projects assigned by upper management.
- Coordinated appointments, meetings and conferences.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education
Bachelor of Arts - Finance
Midwestern State University
Wichita Falls, TX08-2006
Skills
- Process Improvements
- Strategic Planning and Execution
- Customer Service Management
- Sales Tracking
- Performance Improvement
- Decision-Making
- Business Growth Initiatives
Accomplishments
- 2022 MVP
- 2023 Employee of the year
Timeline
Director of Operations
Healthy Home 365
02.2019 - 12.2023
Administrative Assistant
CCConcepts
08.2014 - 02.2019
Bachelor of Arts - Finance
Midwestern State University
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