Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacie Jones

Hagerstown,MD

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. I have excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Belleza Salon And Day Spa
04.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Front Desk Receptionist

JCPenney Salon
09.2021 - 04.2023
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Rehabilitation Technician

Red Canyon Physical Therapy
12.2018 - 05.2021
  • Improved patient mobility by conducting personalized stretching and strengthening exercises.
  • Assisted therapists in creating individualized treatment plans for better patient outcomes.
  • Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
  • Maintained a clean and organized therapy environment, promoting safety and efficiency.
  • Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
  • Established collaborative relationships with patients through consistent and meaningful communication.

Education

High School Diploma -

North Hagerstown High School
Hagerstown, MD
06.2018

Skills

  • Office Administration
  • Call Routing
  • File Organization
  • Clerical Support
  • Customer Service
  • Cash Handling

Timeline

Front Desk Receptionist

Belleza Salon And Day Spa
04.2023 - Current

Front Desk Receptionist

JCPenney Salon
09.2021 - 04.2023

Rehabilitation Technician

Red Canyon Physical Therapy
12.2018 - 05.2021

High School Diploma -

North Hagerstown High School

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Kacie Jones