Overview
Work History
Education
Skills
Websites
Ryttersonindustrial@gmail.com
Work Availability
Quote
Timeline
Generic
Kacie Lafferty

Kacie Lafferty

Customer Service Rep
Mesa,AZ

Overview

13
13
years of professional experience

Work History

Construction Manager

Rytterson Industrial L.L.C
04.2022 - Current
  • Identified and resolved construction issues promptly to prevent delays.
  • Communicated daily with vendors to keep project fully operational.
  • Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
  • Supervised team of 3 construction workers to maintain productivity and quality of work.
  • Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
  • Verified completed projects met approved time, quality, and cost estimates.

Customer Service Representative

Melaleuca - The Wellness
09.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Assisted clients with product questions to facilitate online ordering process.
  • Answered live online chats to give quick answers and solve problems faster.
  • Documented and updated customer records in [Software] to record interactions and facilitate follow-up.

Volunteer

Arizona Burn Relief
03.2014 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Stay At Home Mom

Family
05.2013 - Current
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Transported clients to medical appointments and errands to support convenience and energy levels.
  • Monitored client health and wellbeing and reported changes to supervising care team.
  • Supported client dignity and independence, by assisting with bathing, dressing and grooming.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Developed and implemented care plans to meet individual client needs.
  • Provided emotional support and companionship to clients.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Maintained entire family's schedule and organized events.
  • Observed confidentiality protocols and reporting requirements with detailed records of services provided.
  • Coordinated appointments with medical professionals.
  • Facilitated transportation to and from appointments.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.

Babysitter

Church Friends, Pediatrician Referral, Nanny.com
01.2014 - 05.2018
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.

Restaurant Waitress

Sucker Punch Sallys
09.2010 - 08.2011
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Restaurant Busser

Sucker Punch Sallys
04.2010 - 09.2010
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

High School Diploma -

Dobson High School
Mesa, AZ
05.2010

Skills

  • Verbal and Written Communication
  • Contract Preparation
  • Permit and License Procurement
  • Subcontractor Oversight
  • Construction Scheduling
  • Subcontractor Management
  • Permitting
  • Quality Control Programs

Websites

Ryttersonindustrial@gmail.com

We are a professional subcontractor that deals with underground utilities, fabrications, and custom pergolas. We have been in business for a solid year!

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Construction Manager

Rytterson Industrial L.L.C
04.2022 - Current

Customer Service Representative

Melaleuca - The Wellness
09.2020 - Current

Volunteer

Arizona Burn Relief
03.2014 - Current

Babysitter

Church Friends, Pediatrician Referral, Nanny.com
01.2014 - 05.2018

Stay At Home Mom

Family
05.2013 - Current

Restaurant Waitress

Sucker Punch Sallys
09.2010 - 08.2011

Restaurant Busser

Sucker Punch Sallys
04.2010 - 09.2010

High School Diploma -

Dobson High School

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