Kacie Long
Broadway,VA
Summary
Proven track record in enhancing customer satisfaction and retention at Beacon Management, leveraging expertise in customer service and leasing. Skilled in legal paperwork and building rapport, consistently outperforming occupancy targets through strategic marketing and exceptional service. Cultivated a positive team environment, driving efficiency and excellence in property management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Beacon Management
05.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Front Desk Receptionist
Honda
02.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Developed strong working relationships with team members, fostering a positive work environment.
Lead Server
Cracker Barrell
04.2018 - 02.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Education
High School Diploma -
Broadway High School
Broadway, VA06.2018
Skills
- Customer Service Expertise
- File Management
- Phone and Email Etiquette
- Leasing and Sales
- Fair Housing Regulations
- Building Rapport
- Legal Paperwork
- Court Appearances
- Notarial Acts
- Document Review
- Mobile Notary Services
Certification
- CNP - Certified Notary Public
Timeline
Leasing Consultant
Beacon Management
05.2023 - Current
Front Desk Receptionist
Honda
02.2022 - 02.2023
Lead Server
Cracker Barrell
04.2018 - 02.2022
High School Diploma -
Broadway High School
- CNP - Certified Notary Public
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