KACIE MCCRORY CALLIER
Manchester,USA
Summary
Customer service-oriented professional backed by leadership and retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Representative/Customer Service
Alorica
09.2024 - 08.2025
- Operation of Microsoft Teams, Excel, Word, and Outlook
- Problem solving in complicated situations
- Volunteered with Manchester High School as Blood Drive Assistant and with Food Bank as Helper
Bakery Associate / Customer Service
Ingles Markets
11.2019 - 09.2024
- Train new employees, manage food operations, and provide quality customer service.
- Prepare bakery items per established guidelines and customer requests.
- Maintain a clean environment and work in a fast-paced, team-oriented environment.
Retail Cashier / Customer Service
Dollar General
06.2020 - 03.2021
- Served as direct point of contact and delivered excellent customer service with a positive attitude.
- Answered inbound phone calls, operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
- Worked as part of a team and interacted with diverse customers and staff members.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2024
Diploma - undefined
Manchester High School
01.2017
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Certification
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Timeline
Customer Representative/Customer Service
Alorica
09.2024 - 08.2025
Retail Cashier / Customer Service
Dollar General
06.2020 - 03.2021
Bakery Associate / Customer Service
Ingles Markets
11.2019 - 09.2024
Diploma - undefined
Manchester High School
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy