Kacie Pacheco
McMinnville,OR
Summary
Experienced professional with a background in business administration, customer service, and hospitality. Seeking a position with Providence Clinical Network as an Executive Assistant to leverage skills in cultivating relationships, maintaining workflows, and effective communication with coworkers. Prioritizing quality and completing tasks with professionalism. Dependable, quick-learning team player with strong communication and organization skills.
Overview
10
10
years of professional experience
Work History
Health Engagement Coordinator
Providence Health Plan
09.2021 - Current
- Perform administrative functions for the Health Management & Health Coaching teams
- Organize and compile data for monthly and yearly reports
- Create member facing materials for Providence Health Plan (PHP) benefits and resources
- Connect with PHP members and complete telephone enrollment for Health Coaching programs
- Represent PHP and Workplace Wellness team at onsite wellness events while maintaining a positive relationship with clients
- Support Health Management Consultant team & Health Coaching team simultaneously
- Create bi-weekly team meeting agendas and follow-up-to-do list for the Health Management team
- Partner with employer groups on their wellness program by offering administrative support for the Wellness Hub
- Design monthly emails sent to PHP clients that includes Providence benefits and resources along with additional wellness resources.
Team Coordinator
Providence Medical Group - Mercantile
11.2020 - 09.2021
- Provided leadership to the front desk Patient Relations Representatives
- Liaison between the front desk caregivers and the embedded team
- Created efficiencies to better the patient experience
- Worked alongside clinic behavioral health professionals
- Initiated meetings between Team Coordinators and PRR team
- First point of contact for caregiver insurance questions
- Compiled and distributed monthly patient survey results to team
- Managed clinic charge review and claim edit work-ques
- Fostered a positive work environment by being a part of the clinic Dream Team.
Patient Relations Representative
Providence Medical Group - Mercantile
08.2019 - 11.2020
- Provided excellent customer service to patients by phone and in person
- Communicated effectively with teammates
- Scheduled appointments, reviewed charts and updated important patient information and insurance plans
- Communicated daily and weekly updates with front desk team
- Updated and coordinated workflows when need was identified
- Remained calm when handling difficult patient calls and situations in clinic
- Trained caregivers on updated workflows and patient outreach
- Coordinated with nurses on the COVID response team
- Anticipated patient needs and communicate patient requests to teams effectively.
Assistant Store Manager
Starbucks Coffee Company
10.2018 - 06.2019
- Inspired partners each day by leading by example to provide their very best to all customers
- Managed cash handling, scheduling, and business growth by communicating store weekly plan
- Focused on objectives to obtain customer and sales growth
- Systematized inventory to ensure product is in stock
- Communicated weekly plan and goals to Shift Supervisors
- Consulted with partners about development opportunities
- Worked in a fast-paced environment while maintaining a positive attitude
- Approved labor adjustments to meet business demand and process payroll.
Winery Ambassador & Brand Manager
Willamette Valley Vineyards
06.2016 - 09.2018
- Nurtured client relationships through phone meetings and yearly visits to out of state accounts
- Managed and coordinated team schedules via google calendar
- Represented the company, locally and through travel throughout the United States
- Monitored telephone calls and customers service related questions
- Planned, wrote and distributed customer email communications
- Listened effectively to individuals regarding their needs and concerns
- Learned different aspects of the winery to be able to train employees about brand and the wine industry
- Conducted interviews for possible new hires & coordinate training schedule
- Lead bi-weekly meetings for Winery Ambassador Team
- Tracked and managed sales and customer data in point-of-sale systems, Google Sheets, Word, and PowerPoint.
Tasting Room and Wine Club Manager
Elizabeth Chambers Cellar
05.2015 - 06.2016
- Built positive relationships with team members, managers, and guests from many different backgrounds, coordinated sales and events in tasting room, collaborated with general manager on sales reports, social media, and website programming, managed a budget of $2,000 for the planning and organizing of wine club events
- Supported and promoted goals and standards of winery brand with general manager
- Engaged guests and wine club members to understand and develop wine knowledge
- Addressed wine club member issues and concerns
- Coordinated schedules and procedures between managers
- Developed and supported plans to create a better experience for guests
- Served large groups while working under pressure.
Intern
International Pinot Noir Celebration
03.2015 - 08.2015
- Prepared and executed business plan, managed and organized celebration market inventory with budget of $4,000, worked alongside winery representatives, Maitre Ds, and Sommeliers, planned, created, and implemented market and concierge staff schedule
- Provided guests with a seamless event experience and collaborated with event staff and volunteers
- Created registration packets and binders for event organization
- Built strong relationships with staff and clients and acted as a second point of contact for guests and vendors
- Budgeted time and resources around event schedules
- Continuously tracked team progress while working independently to finish personal and team goals
- Kept a positive attitude through high stress environment.
Education
Bachelor of Arts - Business Management
Linfield College
McMinnville, OR05.2015
Skills
- HIPAA Compliance
- Time Management
- Teamwork and Collaboration
- Quality Assurance
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Planning and coordination
- Interpersonal Skills
- Phone and Email Etiquette
Timeline
Health Engagement Coordinator
Providence Health Plan
09.2021 - Current
Team Coordinator
Providence Medical Group - Mercantile
11.2020 - 09.2021
Patient Relations Representative
Providence Medical Group - Mercantile
08.2019 - 11.2020
Assistant Store Manager
Starbucks Coffee Company
10.2018 - 06.2019
Winery Ambassador & Brand Manager
Willamette Valley Vineyards
06.2016 - 09.2018
Tasting Room and Wine Club Manager
Elizabeth Chambers Cellar
05.2015 - 06.2016
Intern
International Pinot Noir Celebration
03.2015 - 08.2015
Bachelor of Arts - Business Management
Linfield College
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