Kacie Perez
Huntsville,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Account Manager
Client Focus
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Maintained high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Implemented multi-channel outreach efforts, utilizing email campaigns, social media messaging, and direct mail in addition to phone calls.
Team Manager
Curative Inc.
12.2021 - 08.2023
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on Weekly basis and coached and trained twenty team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Evaluated employee performance on Monthly basis and coached and trained 30 team members, increasing quality of work and employee motivation.
Senior Training Manager
TensRx
02.2018 - 01.2021
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Managed new employee orientation training process for more than 15 employees each year.
General Manager of Operations
Aarons Furniture Store
02.2013 - 02.2018
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Improved productivity while reducing staffing and operational costs by 15%.
- Improved productivity while reducing staffing and operational costs by [Number]%.
Regional Manager
RAC Acceptance
03.2010 - 02.2013
- Established and maintained operational standards for Eight locations.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Established and maintained operational standards for four locations.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2019
Skills
- Job Safety Analysis
- Management Training
- Department Oversight
- Scheduling and Coordinating
- Staff Management
- CRM Software
- Budgetary Planning
- Team Supervision
Languages
Italian
Limited Working
Timeline
Account Manager
Client Focus
09.2023 - Current
Team Manager
Curative Inc.
12.2021 - 08.2023
Senior Training Manager
TensRx
02.2018 - 01.2021
General Manager of Operations
Aarons Furniture Store
02.2013 - 02.2018
Regional Manager
RAC Acceptance
03.2010 - 02.2013
Bachelor of Science - Business Administration And Management
Colorado Technical University
Similar Profiles
Michelle AlexanderMichelle Alexander
Dog Sitter at Client FocusDog Sitter at Client Focus
Mozhgan Zamani AlavijehMozhgan Zamani Alavijeh
Music Tutor at Client FocusMusic Tutor at Client Focus
Imogen BassettImogen Bassett
Competitive Gymnastics Coach at Fitness Focus/Focus Gymnastics AcademyCompetitive Gymnastics Coach at Fitness Focus/Focus Gymnastics Academy
Ashleigh GoldgarAshleigh Goldgar
Classroom Teacher at Corsicana ISDClassroom Teacher at Corsicana ISD
Dalton PruiettDalton Pruiett
Heavy Equipment Operator/ Class CDL Driver at Sterling Access SolutionsHeavy Equipment Operator/ Class CDL Driver at Sterling Access Solutions