Kacie Reynolds

Dynamic banking professional and experienced Customer Service Representative (CSR) Lead with a strong track record of delivering exceptional customer support. Adept at managing high-volume customer calls, opening new accounts, and swiftly identifying and resolving fraudulent charges to safeguard client assets. Proven ability to train and mentor new employees, combining clear guidance with a supportive approach to boost team performance. Recognized for excellent problem-solving skills and known for bringing a fun, encouraging attitude to the workplace – creating a positive environment while maintaining a high level of professionalism and customer focus.