Kacie Rodriguez
Pine Bush
Summary
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts.
Overview
3
3
years of professional experience
Work History
Front Desk Scheduler
Smile a Bit Dental
12.2024 - Current
- Scheduled and confirmed appointments using Dentrix, optimizing daily provider schedules and minimizing no-shows.
- Created and presented comprehensive treatment plans in Dentrix, clearly outlining procedures, timelines, and financial estimates.
- Coordinated insurance verification along with collecting and posting payments and balanced daily reports.
- Collaborated closely with clinical staff to ensure seamless patient flow and communication between front and back office.
- Entered and maintained accurate patient records including pre-authorizations, treatment plans , billing codes , and eligibility of benefits.
Scheduling Coordinator
Bracesetters Orthodontics
02.2024 - 11.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Expedited claim approvals by maintaining strong relationships with insurance representatives.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Generated reports and tracked data to monitor operational priorities and scheduling for 4 offices
Contact Center Specialist Tier 2
Hudson Valley Credit Union
03.2022 - 07.2023
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner, handling more than 70 inbound calls a day.
- Provided excellent customer service both during and after the loan process, resulting in a high percentage of repeat business and referrals from satisfied clients.
- Maintained and processed invoices, deposits, and money logs.
- Prepare wires, ACH payments, and post payments
Education
Associate of Science - Accounting And Finance
Austin Community College
Austin, TX05.2019
High School Diploma -
San Marcos High School
San Marcos, TX05-2018
Skills
- Dentrix
- Data entry
- Medical terminology
- Loan processing
- Understanding of insurance options
- Microsoft office
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Scheduler
Smile a Bit Dental
12.2024 - Current
Scheduling Coordinator
Bracesetters Orthodontics
02.2024 - 11.2024
Contact Center Specialist Tier 2
Hudson Valley Credit Union
03.2022 - 07.2023
Associate of Science - Accounting And Finance
Austin Community College
High School Diploma -
San Marcos High School
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