Kacie Sanchez
Bella Vista,AR
Summary
Results-driven claims management professional with expertise in crisis leadership, compliance assurance, and claims negotiation. Proven ability to enhance customer satisfaction and uphold service standards.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Manager, Claims Management
Walmart
Bentonville, Arkansas
02.2025 - Current
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed required investigations on referred files within established timeframes.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
Senior Analyst
Walmart
Bentonville, AR
12.2023 - 02.2025
- Collaborated with legal teams on complex claims requiring detailed review.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Communicated findings and decisions clearly to clients and stakeholders.
- Documented claim progress in the claims management system accurately.
Claims Adjuster
Walmart
Bentonville, AR
01.2017 - 12.2023
- Calculated reserves for claims based on estimated settlement and defense costs.
- Collected and analyzed information from third parties to assess claim acceptability.
- Conducted interviews and reviewed documents to clarify claim details.
Education
High School Diploma -
Bentonville High School
Bentonville05-2008
Skills
- Claims negotiation
- Claims analysis
- Compliance assurance
- Legal collaboration
- Documentation and reporting
- Customer management
- Stakeholder communication
- Crisis leadership
- Decision-making
- Time management
- Verbal and written communication
Certification
- Adjusters License in resident state and 7 additional states
Timeline
Manager, Claims Management
Walmart
02.2025 - Current
Senior Analyst
Walmart
12.2023 - 02.2025
Claims Adjuster
Walmart
01.2017 - 12.2023
High School Diploma -
Bentonville High School