Kacie Shofner
Bardstown,KY
Summary
Dynamic server trainer with a proven track record at Cracker Barrel Old Country Store, enhancing customer satisfaction through effective training and exceptional communication. Skilled in menu memorization and POS system proficiency, I developed onboarding materials and implemented evaluations, fostering a positive work environment and optimizing team performance.
Overview
22
22
years of professional experience
Work History
Server Trainer
Cracker Barrell Old Country Store
01.2015 - Current
- Trained new servers on menu knowledge and service standards to enhance customer satisfaction.
- Developed onboarding materials to streamline training processes for new team members.
- Monitored server performance, providing constructive feedback to improve service efficiency.
- Facilitated ongoing training sessions, reinforcing best practices in hospitality and teamwork.
- Assisted management with scheduling and resource allocation to optimize team performance.
- Implemented training evaluations to assess skill development and identify areas for improvement.
- Coordinated with kitchen staff to ensure accurate order delivery and minimize wait times.
- Fostered a positive work environment through mentorship and support for new hires.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Host Trainer
Texas Roadhouse Restaurant
06.2003 - 03.2010
- Trained new servers on menu knowledge and service standards to enhance customer satisfaction.
- Developed onboarding materials to streamline training processes for new team members.
- Monitored server performance, providing constructive feedback to improve service efficiency.
- Facilitated ongoing training sessions, reinforcing best practices in hospitality and teamwork.
- Assisted management with scheduling and resource allocation to optimize team performance.
- Implemented training evaluations to assess skill development and identify areas for improvement.
- Coordinated with kitchen staff to ensure accurate order delivery and minimize wait times.
- Fostered a positive work environment through mentorship and support for new hires.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
GED -
Bullitt Central High School
Shepherdsville, KYSkills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- POS system proficiency
- Cash handling
- Safe handling procedures
- Exceptional communication
- Training expertise
Timeline
Server Trainer
Cracker Barrell Old Country Store
01.2015 - Current
Host Trainer
Texas Roadhouse Restaurant
06.2003 - 03.2010
GED -
Bullitt Central High School