Summary
Overview
Work History
Education
Skills
Timeline
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Kacie Taitt-Copley

Parkersburg,WV

Summary

Driven professional with a proven track record at Oriana House Inc., excelling in client relationship building and problem-solving. Demonstrated adaptability and a goal-oriented mindset through effective case management and enhanced client engagement, significantly improving program outcomes. Skilled in workflow management and culturally sensitive communication, consistently delivering results beyond expectations.

Overview

3
3
years of professional experience

Work History

Service

Corner Cafe
06.2023 - 07.2024
  • Effective communication skills, including verbal and non verbal- active listening and clear and concise speaking.
  • Managed a high volume of customers-demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Ability to multi-task- manage multiple tables and prioritize tasks in a fast paced environment.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Ability to adapt to sudden changing situations

Case Manager

Oriana House Inc.
01.2023 - 07.2023
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and HIPAA
  • Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Facilitate and organize daily and weekly group and individual therapy sessions with clients
  • Keep detailed secure notes and accurately bill insurance for services.
  • Schedule necessary client appointments and transport client as needed.

Enrollment Specialist

Oriana House Inc.
07.2022 - 12.2022
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Schedule services as well as billing in CareLogic systems.
  • Facilitate group activities


  • New Client intakes

Treatment Assistant

Oriana House Inc.
12.2021 - 07.2022
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
  • Increased client engagement in therapy through active listening and tailored interventions.
  • Supported patients throughout their rehabilitation journey, celebrating milestones and encouraging continued progress toward goals.
  • Actively participated in team meetings, sharing insights on patient progress and collaborating on adjustments to treatment plans when necessary.
  • Monitored and inventory client medication.
  • Transport clients to appointments and meetings.

Education

No Degree - CDCA

Addiction Counselor CE
Online
2022

High School Diploma -

PSHS
Parkersburg, WV
05.1998

Skills

  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management
  • Resourceful
  • Adaptable
  • Problem Solving
  • Culturally Sensitive
  • Courteous and Approachable
  • Role-Modeling

Timeline

Service

Corner Cafe
06.2023 - 07.2024

Case Manager

Oriana House Inc.
01.2023 - 07.2023

Enrollment Specialist

Oriana House Inc.
07.2022 - 12.2022

Treatment Assistant

Oriana House Inc.
12.2021 - 07.2022

No Degree - CDCA

Addiction Counselor CE

High School Diploma -

PSHS

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Kacie Taitt-Copley