Kacie O'Neill
Summary
Adaptable professional with over five years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to join the Apprentice Product Manager cohort at Shopify.
Overview
11
11
years of professional experience
Work History
Professional in Transition
Actively Enhancing Professional & Personal Skills
01.2023 - Current
- Engaged in a Full-Stack Coding Bootcamp, developing front-end and back-end dev, utilizing HTML, CSS, JavaScript, frameworks, databases
- Committed to personal development through health and wellness initiatives.
- Independently planned and executed a cross-country move.
Account Manager II
AMN Healthcare
09.2022 - 12.2022
- Prepared Quarterly Business Reviews (QBR) for external clients
- Facilitated recurring calls for Account Management, Dev, and Client
- Directed weekly Implementation calls for various healthcare networks
- Collaborated with the Customer Service team to address critical issues, interpret data, ensure timely follow-ups, and actively participated in huddles.
- Constructed comprehensive training resources and consistent branded templates for use by the Account Management Team.
- Facilitated communication between Dev team to track implementation progress, establish realistic timelines, and manage shifting priorities
Instructional Designer
AMN Healthcare
Remote
01.2023 - 09.2023
- Developed instructional materials and activities to align with established learning objectives.
- Collaborated with subject matter experts to create content that is engaging, accurate, and compliant with standards.
- Created user scenarios, flowcharts, job aids and Smart Walk-Thru's for use in the development of online courses.
- Conducted usability tests on new software applications related to instructional design needs.
- Analyzed customer mouse and click data to determine trends in users steps for quality.
Senior Recruiter II
AMN Healthcare
Boca Raton, FL
08.2016 - 12.2021
- Increased personal book of business while training and mentoring a group of 8+ recruiter associates/recruiters.
- Contributed to weekly 1:1 and group mentor calls, providing insights that led to successful booking outcomes for Recruiter Associates
- Conducted weekly mentor calls during the absence of Training RVP
- Enhanced recruiter success and traveler retention through updated office/team training manuals.
- Achieved two promotions within just three months of joining the company in 2017 based on exceptional performance.
- Guided and supported team members in achieving recruitment goals
- Managed 40 headcount and new bookings, successfully coordinating with Credentialing, Payroll, and Housing departments for seamless assignments.
Assistant Store Manager and Field Operations Expert
Under Armour
Essex, VT
08.2013 - 05.2016
- Assistant Store Manager in Essex: 2M retail store
- Full cycle-recruitment; sourcing, screening, interviewing, hiring, on-boarding, I-9 verification (eVerify), training, retention, succession planning
- Employee census, scheduling, training, timecard approval, manager meeting agendas
- Training and development of a team of thirty; including two managers
- Traveling Manager; managed stores in district to ensure yearly inventory, policies, procedures and training are performed; reported to Senior District manager regarding visits
- Field Operations Expert - while simultaneously driving success at home (Jan 2016-May 2016)
- Elite Manager: nominated by District Manager, approved by Regional (East) Director and hand-picked from corporate leaders for the New Store Opening Team - 2016
- Project Management: Facilitate opening of store from General Contractor turnover; delivery of initial shipments, product processing, fixture and product placement, corporate product standards
- Managed and trained over 60 new employees solo on days/evening shift; sales, operations.
Education
Certified Builder -
WalkMe Digital Adoption Institute
04-2022
Bachelor of Science - Business Management
Champlain College
Burlington, VT05-2015
Human Resource Management -
Champlain College
Burlington, VT05-2015
Skills
- Training & Development
- Task Prioritization
- Problem-Solving
- Supervision, leadership and mentorship
- User Acceptance Testing
- Customer Empathy
Accomplishments
- President's Club - YoY Gross Profit 2017
- Rookie of the Year - 2016
Timeline
Professional in Transition
Actively Enhancing Professional & Personal Skills
01.2023 - Current
Instructional Designer
AMN Healthcare
01.2023 - 09.2023
Account Manager II
AMN Healthcare
09.2022 - 12.2022
Senior Recruiter II
AMN Healthcare
08.2016 - 12.2021
Assistant Store Manager and Field Operations Expert
Under Armour
08.2013 - 05.2016
Certified Builder -
WalkMe Digital Adoption Institute
Bachelor of Science - Business Management
Champlain College
Human Resource Management -
Champlain College
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