Kacper Regucki
New Britain
Summary
IT professional specializing in technical support and infrastructure improvement in healthcare settings. Successfully collaborated with hospital IT leadership during EHR transitions and managed service requests, enhancing operational efficiency. Proficient in Microsoft 365, Azure, Active Directory, and VPN troubleshooting, driving impactful IT solutions in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Engineer
Mayo Clinic Health System (HCI)
06.2025 - Current
- Provide IT consulting and technical support across enterprise healthcare environments.
- Support digital transformation initiatives and infrastructure improvement projects.
- Collaborate with hospital IT leadership and clinical teams during EHR transitions.
- Manage incidents and service requests using ServiceNow.
IT Support Specialist
Global Help Desk
Connecticut
07.2023 - 03.2025
- Delivered technical support in a managed service provider (MSP) environment supporting multiple companies.
- Troubleshot Windows, network, and application issues across enterprise environments.
- Managed Active Directory users, groups, and password resets.
- Configured Barracuda email security policies including whitelist and blacklist management.
- Diagnosed and resolved VPN connectivity issues.
IT Specialist
Arsenal Computing
Connecticut
06.2020 - 06.2023
- Implemented Firewalla firewall systems, improving network security posture.
- Configured and optimized UniFi networking equipment to enhance network performance and reliability.
- Managed Acronis backup and disaster recovery solutions, ensuring data integrity and availability.
- Maintained Avaya VoIP communications infrastructure for business clients.
Education
Diploma -
New Britain High School
New Britain01-2018
Skills
- Microsoft Azure
- Azure Active Directory (Entra ID)
- Microsoft 365
- Windows Server
- Active Directory
- Network Troubleshooting
- Network diagnostics
- Firewall Management
- Endpoint Support
- ServiceNow
- Ticketing Systems
- Hardware troubleshooting
- UniFi Networking
Certification
Cybersecurity Certification, Chegg Skills, 01/01/22, 12/31/23
Key Technologies
Microsoft Azure, Azure Active Directory (Entra ID), Microsoft 365, Windows Server, Active Directory, RDP, Endpoint Support, UniFi Networking, Firewall Management, Network Troubleshooting, Barracuda Email Security, Acronis Backup and Disaster Recovery, ServiceNow, NinjaOne RMM, Ticketing Systems, Printer Support, Hardware Deployment, VoIP Systems (Avaya)
Timeline
IT Engineer
Mayo Clinic Health System (HCI)
06.2025 - Current
IT Support Specialist
Global Help Desk
07.2023 - 03.2025
IT Specialist
Arsenal Computing
06.2020 - 06.2023
Diploma -
New Britain High School