Kacy Drake
Montpelier,VA
Summary
Detail-oriented Proofreader adept at document management, data entry and administrative support. Applies different style and content guidelines based on individual document uses and requirements. High level of vocabulary understanding, grammar and writing techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in self-management and remote work.
Overview
4
4
years of professional experience
Work History
Proofreader/Editorial Staff
Palari Publishing
- Researched content and grammatical issues to check accuracy of information.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Revised work to identify missed mistakes before completing assigned assignments.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Used style guidelines to make accurate changes and comply with ideal structure.
- Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
- Collaborated with editors to meet project deadlines and solicit customer feedback and transparency on work progress.
Administrative Manager
Family Guidance Centers
- Managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
Proofreader/Social Media Manager
Rand-Smith LLC
01.2020 - Current
- Researched content and grammatical issues to check accuracy of information.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Revised work to identify missed mistakes before completing assigned assignments.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Used style guidelines to make accurate changes and comply with ideal structure.
- Reviewed and edited documents for accuracy of language and style.
- Assisted in creation of copy for company website and marketing materials.
- Increased customer engagement through social media.
- Developed marketing content such as promotional materials and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Suggested and implemented new features to develop brand awareness.
Office Administrator
PNC Corporation
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Screened visitors and issued badges to maintain safety and security.
Manager
Pump It Up
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Engaged in marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Hanover High School
Mechanicsville, VASkills
- Microsoft Office Suite
- Customer Service Management
- Office Supervision
- Schedule Management
- Organization and Multitasking
- Calendar Management
- Process Improvement
- Spelling Abilities and Grammar Understanding
- Content Editing Knowledge
- File Coordination
- Data Entry Skills
- Interpersonal and Written Communication
Timeline
Proofreader/Social Media Manager
Rand-Smith LLC
01.2020 - Current
Proofreader/Editorial Staff
Palari Publishing
Administrative Manager
Family Guidance Centers
Office Administrator
PNC Corporation
Manager
Pump It Up
High School Diploma -
Hanover High School
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