Kacy Higdon
Cedar Rapids,IA
Summary
Call Center Representative
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
30
30
years of professional experience
Work History
Caretaker
Visiting Angles
01.2025 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
Infinity Call Center
Infinity
10.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Representative
Dial America
05.2023 - 08.2023
- Met performance goals and call center metrics in fast-paced performance setting
- Used database system to record notes and call information following established procedures during calls with customers
- Explained product features and benefits to customers to encourage sales
- Listened to feedback from call manager and implemented changes in future calls
- Learned company policies, rules and performance requirements to achieve successful calling metrics
- Read from scripts to promote uniformity and consistency in communications
Snack Bar Attendant
Brunswick Azeala Lanes
01.1997 - 10.1999
- Exhibited excellent communication skills while interacting with customers and coworkers and provided excellent customer service to all patrons
- Followed all safety procedures when operating kitchen equipment, such as grills and fryers
- Adhered strictly to health codes and sanitation guidelines when preparing food items
- Accurately operated cash registers, making sure to follow all company policies regarding money handling
- Balanced cash drawer by counting cash at beginning and end of work shift
- Performed daily cleaning duties including mopping floors, wiping counters, stocking shelves
- Performed opening and closing duties as assigned by management
- Replenished condiments, beverages, and other items to meet customer needs
- Prepared food and beverage items using proper procedures and sanitation guidelines
- Ensured accuracy of food orders before handing them off to customers
- Carded guests to responsibly serve alcoholic beverages
Housekeeper
Holiday Inn Express
04.1995 - 08.1995
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively with a commitment to providing high standards of hospitality services at all times
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
Education
Associate in Science (A.S.) - Business Management
American InterContinental University
Atlanta, GA05.2005
Skills
- Problem-Solving Skills
- Quality Control
- Inbound Phone Call Management
- Customer Support
- Quality Assurance Controls
- Cash Handling
- Call Center Operations
- Customer Communication
- Call Documentation Skills
- Providing Customer Support
- Logging Call Information
- Answering Questions
- Customer Account Updates
- Call Transfers
- Compassionate caregiving
- Personal hygiene maintenance
- Meal preparation
- Safety awareness
- Personal care
- Housekeeping tasks
Timeline
Caretaker
Visiting Angles
01.2025 - Current
Infinity Call Center
Infinity
10.2024 - 12.2024
Call Center Representative
Dial America
05.2023 - 08.2023
Snack Bar Attendant
Brunswick Azeala Lanes
01.1997 - 10.1999
Housekeeper
Holiday Inn Express
04.1995 - 08.1995
Associate in Science (A.S.) - Business Management
American InterContinental University
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