Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacy Jones

Moultrie,GA

Summary

Dynamic sales associate with proven expertise in customer service and cash handling at Waffle House. Recognized for consistently achieving sales targets and enhancing customer loyalty through exceptional service. Strong problem-solving skills and teamwork abilities contributed to a welcoming environment, driving repeat business and boosting overall customer satisfaction.

Overview

10
10
years of professional experience

Work History

Sales Associate

Waffle House
07.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Housekeeping Supervisor

Best Western Hotel
01.2024 - 07.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Prepared and completed shift reports, schedules, and business documents.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.

Customer Service

Roses, Variety Wholesalers
10.2015 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Education

Business

Abac
Tifton, GA
05.2012

Business

Cchs
Moultrie, GA
05.2004

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Cash register operation
  • Stocking and receiving
  • Sales expertise

Timeline

Housekeeping Supervisor

Best Western Hotel
01.2024 - 07.2025

Sales Associate

Waffle House
07.2021 - Current

Customer Service

Roses, Variety Wholesalers
10.2015 - 05.2021

Business

Abac

Business

Cchs

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