Kacy Oard
Brighton,CO
Summary
Highly motivated, detail oriented multi-tasker. My experience in customer service, and running effective teams is extensive. I strive to keep the business organized, profitable, and running smoothly while ensuring not only the customer, but my team feels seen, heard, understood, and important.
Overview
18
18
years of professional experience
Work History
Collections Coordinator
Vistar
Englewood, CO
09.2024 - Current
- Managed collection accounts, ensuring timely payments and resolving customer disputes.
- Monitored customer accounts to identify overdue payments and initiate collections processes.
- Maintained detailed records of collection activity and account information.
- Conducted research on customers to ensure accurate contact information was on file.
- Drafted letters to delinquent customers to inform them of their past due balances.
- Negotiated payment plans with customers in order to bring accounts current.
- Communicated effectively with internal departments regarding status updates and resolution of customer inquiries or complaints.
- Utilized various software programs such as Microsoft Office Suite for daily tasks.
- Generated monthly reports detailing collection activities, delinquencies, trends.
- Created systems to ensure statements are sent to all customers, so as to avoid accounts becoming past due.
Cash Application Coordinator
Performance Food Group, PFG
Commerce City, CO
09.2023 - 03.2024
- Inputted data into the system to ensure accuracy of information.
- Created spreadsheets and organized data for further analysis.
- Maintained database by verifying, entering and backing up data.
- Verified accuracy of data entered into the system through regular checks.
- Maintained bank records and verified data entries through multiple sources.
Merchandising Team Lead
SAS Retail Services
Thornton
06.2022 - 09.2023
- Developed and implemented strategies to improve the efficiency of the merchandising team.
- Conducted regular meetings with team members to discuss goals, objectives, and challenges.
- Assisted in developing visual displays for products in store aisles or shelves.
- Resolved customer complaints regarding merchandising issues in a timely manner.
- Implemented promotional campaigns to increase sales volume.
- Managed staff scheduling activities such as vacation requests or shift changes.
- Evaluated employee performance on an ongoing basis providing constructive feedback as needed.
Lead Med Tech
Merrill Gardens
Rocklin, CA
01.2017 - 12.2019
- Developed individualized care plans according to client needs and preferences.
- Administered medications according to physician instructions.
- Attended continuing education seminars and classes related to senior care giving topics.
- Monitored client health status by recognizing change in physical or mental condition and reporting to the appropriate personnel.
- Scheduling of caregivers who worked under my leadership.
- Scheduling continuing education for caregivers who worked under my leadership.
Office Manager
HR Block
Redondo Beach
03.2012 - 08.2016
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Resolved customer inquiries and complaints requiring management-level escalation.
Manager
United Airlines Mainliner Club
El Segundo, CA
01.2007 - 12.2012
- Enforced customer service standards and resolved problems to uphold quality service.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Associate of Science - Business Administration And Management
Penn Foster Career School
Scranton, PASkills
- Proficiency in Excel
- Power Point
- Outlook
- Accounts payable/ receivable
- Data entry
- Impeccable organization
- Collections
- Team building and management
Timeline
Collections Coordinator
Vistar
09.2024 - Current
Cash Application Coordinator
Performance Food Group, PFG
09.2023 - 03.2024
Merchandising Team Lead
SAS Retail Services
06.2022 - 09.2023
Lead Med Tech
Merrill Gardens
01.2017 - 12.2019
Office Manager
HR Block
03.2012 - 08.2016
Manager
United Airlines Mainliner Club
01.2007 - 12.2012
Associate of Science - Business Administration And Management
Penn Foster Career School
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