Kacy Partin
Customer Service
Channelview,TX
Summary
Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Attentive and personable bringing years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Versatile and offer years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff members
Overview
17
17
years of post-secondary education
6
6
years of professional experience
Work History
Secretary
American Legion
Crosby, Texas
01.2021 - 08.2021
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Authored clear and professional business documents.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Scheduled appointments and provided follow-up calls to clients
- Assisted in writing reports and developing Powerpoint presentations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Implemented paperless filing system for all the departments.
- Coordinated with referring facilities to meet standards for follow-up processes.
- Completed accurate daily documents, reports and invoices.
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded expenses and maintained accounting records.
Cashier
Shell Gas Station
Georgetown , Kentucky
06.2017 - 01.2021
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Prepared and submitted end-of-shift reports
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Increased sales by offering advice on purchases and promoting additional products.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Worked closely with other co workers to solve problems and handle customer concerns.
- Reviewed and resolved differences between accounting information and cash drawer.
- Educated customers on promotions to enhance sales.
- Helped numerous guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Shift Supervisor
Kentucky Fried Chicken
Franklin, Ohio
06.2014 - 06.2016
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Documented daily production and materials usage to track data for reviews.
- Conducted inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Delivered successful training to employees during tenure, educating on successful work processes and productivity strategies.
- Consulted with HR teams to identify and onboard optimal candidates for different positions.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Helped store management meet standards of service and quality in daily operations.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Completed store opening and closing procedures, including setting up registers and checking products.
Education
High School Diploma -
Midddletown HIgh School
Middletown, OH 08.2005 - 06.2022
Skills
Payment posting
Meeting support
Keyboarding skills
Equipment sterilization
Microsoft Office
EHR account setup
Multi-line phone systems
Assessment scheduling
HIPAA guideline compliance
Inter-office communications
Organization
Expense tracking
Appointment Scheduling
Drawer management
Cash register operation
Customer assistance
Reports and documents
Cross-functional communication
Database maintenance
Verbal and written communication
Managing purchasing activities
Office administration
Supply ordering
Equipment Sterilization
Timeline
Secretary
American Legion
01.2021 - 08.2021
Cashier
Shell Gas Station
06.2017 - 01.2021
Shift Supervisor
Kentucky Fried Chicken
06.2014 - 06.2016
High School Diploma -
Midddletown HIgh School
08.2005 - 06.2022