Kacy Ramirez

• Greeted and assisted patients with check-in procedures.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
• Trained new staff on hospital processes and procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Resolved patient billing issues in line with established guidelines.
• Responded to inquiries by directing calls to appropriate personnel.
• Reduced billing errors by verifying demographic information and updating records as needed.
• Collected and validated patient demographics and insurance information.
• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Organized patient records and database to facilitate information storage and retrieval.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Engaged in friendly conversation with customer to better uncover individual needs.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Increased overall efficiency of the bakery operation through meticulous attention to detail when measuring ingredients or performing other preparatory tasks.
• Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service
• Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
• Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.

I provided care for children ages 6 weeks to 8 years. I provided healthy meals, snacks, and activities.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.