Kacy Robinson
Surprise,AZ
Summary
Proven specialist in enhancing client satisfaction and streamlining operations, demonstrated at Discover Financial Services through exceptional problem-solving and organizational skills. Expert in Microsoft Office Suite and adept at teamwork, consistently achieving high client satisfaction. Skilled in multitasking and clear communication, ensuring efficient and effective customer service solutions.
Overview
4
4
years of professional experience
Work History
Student Loan Account Specialist
Discover Financial Services
11.2020 - 01.2022
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Achieved high levels of client satisfaction through timely resolution of account-related concerns.
Server
Olive Garden
08.2017 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Applied Management
Grand Canyon High School
Grand Canyon, AZ10.2021
Skills
- Time Management
- Proficient in Microsoft Office Suite
- Problem-Solving
- Teamwork and Collaboration
- Multitasking Abilities
- Computer Literacy
- Clear Communication Skills
- Prioritization and Organization
Timeline
Student Loan Account Specialist
Discover Financial Services
11.2020 - 01.2022
Server
Olive Garden
08.2017 - 05.2021
Bachelor of Science - Applied Management
Grand Canyon High School
Similar Profiles
Latasha PalmerLatasha Palmer
Home Loans Document Specialist at Discover Bank/Discover Financial ServicesHome Loans Document Specialist at Discover Bank/Discover Financial Services
Justin SicienskiJustin Sicienski
Principal Product Manager (Commercial Payments) at Discover Global Network - Discover Financial ServicesPrincipal Product Manager (Commercial Payments) at Discover Global Network - Discover Financial Services
Tahja RossTahja Ross
Account Manager at Discover Financial ServicesAccount Manager at Discover Financial Services
Jonella E. ScottJonella E. Scott
Lead Partner Operations Analyst at Discover Financial ServicesLead Partner Operations Analyst at Discover Financial Services
Cody BossertCody Bossert
RN Case Manager at Compassus HospiceRN Case Manager at Compassus Hospice