Kacy Santoscoy
Summary
Outgoing and proven manager and administrator with a winning attitude and an outstanding ability to establish and implement best practices, and maintain productivity. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
OFFICE ASSISTANT/ REPAIR COORDINATOR
REALTY EXECUTIVES-HEATHER HEILIGENTHAL
03.2023 - Current
- Coordinating all property maintenance and repair activity for 240 active properties
- Collecting fees and security deposits from potential tenants and monthly rental payments from existing tenants
- Responsible for responding to all vendor invoices
- Daily reporting to property management and, when necessary, property owners.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Input data into spreadsheets and databases.
ASSISTANT MANAGER/ TRAINER
CHILI'S BAR & GRILL IWAKUNI JAPAN
11.2019 - 01.2023
- Demonstrated proficiency in serving guests by establishing rapport and utilizing Chili's steps of service
- Extensive knowledge of Chili's menu items and point-of-sale system
- Expert in cash handling, daily accounting, inventory management
- Demonstrated ability to increase sales per guest and overall satisfaction ratings, while ensuring that labor and food cost goals are met on daily basis
- Responsible for scheduling and training team members, entrusted with responsibility of conveying Chili's standards and knowledge and maintaining positive team environment.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
CATERING SERVER AND MEMBER SERVICES ASSOCIATE
CAROLINA COLOURS GOLF COURSE
08.2017 - 11.2019
- Worked closely with general manager and event coordinators to plan, stage, work during scheduled events including weddings, member dinners, military dinners, etc
- Completed inventory of alcohol weekly to ensure success of events
- Coordinated with vendors and provided support to guests during events, acting as representative of venue management.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Assisted in event setup and teardown, ensuring smooth transition between functions.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain high level of service quality.
- Maintained flexible work schedule to meet event needs.
SERVER
THE CHELSEA
03.2017 - 11.2019
- Worked as a server in a busy downtown restaurant, meeting all scheduling, sales and training goals
- Scheduled on a consistent basis to represent the restaurant for high visibility catering jobs, both as a server and a bartender
- Maintained a clean and orderly front of house and ensured that all restaurant standards were met and/or exceeded.
- Answered customers' questions, recommended items, and recorded order information.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Cultivated warm relationships with regular customers.
Education
ASSOCIATE DEGREE -
TARRANT COUNTY COLLEGE
06.2002
Skills
- Proven ability to handle budgets and accounting
- Excellent written and verbal communication
- Able to prioritize tasks and work independently
- Poised under pressure
- Meeting Coordination
- Records Management Software
- Database entry
- Administrative Support
- Team Development
- Staff Training
- AR/AP
- Scheduling
- Prioritizing Work
- Basic Bookkeeping
- Office Administration
- Coordinating Repairs
- Strategic Decision-Making
- Performance Monitoring
- Inspecting Properties
- Project Deadlines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
OFFICE ASSISTANT/ REPAIR COORDINATOR
REALTY EXECUTIVES-HEATHER HEILIGENTHAL
03.2023 - Current
ASSISTANT MANAGER/ TRAINER
CHILI'S BAR & GRILL IWAKUNI JAPAN
11.2019 - 01.2023
CATERING SERVER AND MEMBER SERVICES ASSOCIATE
CAROLINA COLOURS GOLF COURSE
08.2017 - 11.2019
SERVER
THE CHELSEA
03.2017 - 11.2019
ASSOCIATE DEGREE -
TARRANT COUNTY COLLEGE
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