Kacyn Brown
Summary
Dynamic professional with a strong work ethic and proven problem-solving skills, honed as a Night Auditor at Country Inn & Suites. Adept at multitasking and organization, I excel in enhancing guest experiences while maintaining operational efficiency. Committed to delivering exceptional service and fostering positive environments in fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Night Auditor/Breakfast Attendant
Country Inn & Suites By Radisson
07.2024 - 09.2025
- Assisted in managing front desk operations during night shifts.
- Processed guest check-ins and check-outs efficiently.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
Barista
Scooters
08.2023 - 07.2024
- Prepared and served a variety of coffee beverages, ensuring quality and consistency.
- Operated espresso machine and grinders, maintaining equipment for optimal performance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register transactions accurately, handling both cash and card payments.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Patient Access Representative
Lake Region Healthcare
03.2023 - 05.2023
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Facilitated patient check-out processes, ensuring accurate data entry and timely registration.
Aide/Infant Teacher
Children's Corner Learning Center
05.2022 - 02.2023
- Supported curriculum implementation by preparing educational materials and activities for infants.
- Assisted in monitoring infant development and documenting progress in developmental milestones.
- Collaborated with lead teachers to create a nurturing and safe learning environment.
- Engaged infants in interactive play to promote social, emotional, and cognitive skills.
- Communicated effectively with parents regarding infant care routines and developmental updates.
- Maintained cleanliness and organization of classroom resources and equipment daily.
- Contributed to a positive classroom atmosphere by displaying warmth, empathy, and patience when interacting with infants, staff, and families.
Bakery Assistant
Service
03.2021 - 05.2021
- Assisted in daily bakery operations to ensure timely production of fresh baked goods.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Hostess
Perkins Restaurant & Bakery
06.2017 - 06.2019
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front-of-house areas to uphold standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Kennedy Secondary Scool
Fergus Falls, MN05-2020
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Resolving issues
- Time management
- Oral and written communications
Timeline
Night Auditor/Breakfast Attendant
Country Inn & Suites By Radisson
07.2024 - 09.2025
Barista
Scooters
08.2023 - 07.2024
Patient Access Representative
Lake Region Healthcare
03.2023 - 05.2023
Aide/Infant Teacher
Children's Corner Learning Center
05.2022 - 02.2023
Bakery Assistant
Service
03.2021 - 05.2021
Hostess
Perkins Restaurant & Bakery
06.2017 - 06.2019
High School Diploma -
Kennedy Secondary Scool
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