Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ka'Daijah Rich

Gulfport,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience

Work History

CDL Truck Driver

Werner Enterprises
Lithia Springs, GA
05.2022 - Current
  • Checked vehicle before and after trips for mechanical items and safety issues.
  • Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
  • Maintained logbook of working hours, following federal regulations on rest breaks.
  • Reported delays, accidents or other traffic incidents to dispatch office immediately.
  • Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
  • Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
  • Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.

Medical Representative (REMOTE)

Grace And Mercy
Gulfport, MS
01.2020 - 03.2022
  • Collaborated with marketing teams on promotional materials such as brochures and leaflets.
  • Provided technical support to physicians by answering questions about product features, benefits, and uses.
  • Assisted in preparing training materials for new Medical Representatives joining the team.
  • Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
  • Created, updated, and monitored project schedules for multiple departments.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Surgical Technology

Jackson State University
Jackson, MS
07-2024

Skills

  • Safe Driving Practices
  • Problem-solving capabilities
  • Accurate record keeping
  • Courteous and polite demeanor
  • Clean MVR
  • Scheduling
  • Paperwork Processing
  • Customer Relations
  • Call Management
  • Microsoft Outlook
  • Microsoft Excel
  • Support case resolution

Timeline

CDL Truck Driver

Werner Enterprises
05.2022 - Current

Medical Representative (REMOTE)

Grace And Mercy
01.2020 - 03.2022

Surgical Technology

Jackson State University
Ka'Daijah Rich